ServiceNow Implementation Specialist - ITOM

As a ServiceNow Implementation Specialist focused on IT Operations Management (ITOM) in Mumbai, Kandivali with 5+ years of experience, your role is crucial in architecting and deploying ITOM solutions to enable proactive IT operations. You will work towards integrating monitoring tools, automating workflows, and maintaining a robust CMDB to enhance operational efficiency and reduce mean time to resolution (MTTR). Key Responsibilities: - Lead the design and implementation of ITOM modules, including Discovery, Event Management, Orchestration, and Service Mapping. - Configure and integrate ServiceNow with external monitoring tools (e.g., SolarWinds, Nagios, Zabbix) for alert ingestion and proactive incident management. - Develop workflows, scripts, and custom integrations to automate routine tasks and enhance platform efficiency. - Perform CMDB population, normalization, and health checks to ensure data accuracy and trust. - Troubleshoot complex ITOM issues, conduct POCs, and provide post-implementation support. - Collaborate with cross-functional teams to align ITOM solutions with business missions and DevOps/SRE practices. Required Qualifications: - Bachelor's degree in Information Technology, Computer Science, or equivalent. - 5-8 years of ServiceNow experience, including 4+ years in ITOM implementations. - Hands-on experience with CMDB fundamentals and IT operations processes. - Familiarity with monitoring/observability tools and integrations. In addition to the above requirements, preferred skills and certifications for this role include: - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM). - CIS-ITSM or related certifications. - Expertise in JavaScript, AJAX, REST/SOAP APIs, and workflow automation. - Agile experience and strong technical leadership skills. As a ServiceNow Implementation Specialist focused on IT Operations Management (ITOM) in Mumbai, Kandivali with 5+ years of experience, your role is crucial in architecting and deploying ITOM solutions to enable proactive IT operations. You will work towards integrating monitoring tools, automating workflows, and maintaining a robust CMDB to enhance operational efficiency and reduce mean time to resolution (MTTR). Key Responsibilities: - Lead the design and implementation of ITOM modules, including Discovery, Event Management, Orchestration, and Service Mapping. - Configure and integrate ServiceNow with external monitoring tools (e.g., SolarWinds, Nagios, Zabbix) for alert ingestion and proactive incident management. - Develop workflows, scripts, and custom integrations to automate routine tasks and enhance platform efficiency. - Perform CMDB population, normalization, and health checks to ensure data accuracy and trust. - Troubleshoot complex ITOM issues, conduct POCs, and provide post-implementation support. - Collaborate with cross-functional teams to align ITOM solutions with business missions and DevOps/SRE practices. Required Qualifications: - Bachelor's degree in Information Technology, Computer Science, or equivalent. - 5-8 years of ServiceNow experience, including 4+ years in ITOM implementations. - Hands-on experience with CMDB fundamentals and IT operations processes. - Familiarity with monitoring/observability tools and integrations. In addition to the above requirements, preferred skills and certifications for this role include: - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM). - CIS-ITSM or related certifications. - Expertise in JavaScript, AJAX, REST/SOAP APIs, and workflow automation. - Agile experience and strong technical leadership skills.