Implementation Specialist

We are looking for an Implementation Specialist to own end-to-end implementation of client incentive and commission schemes on our platform. This role sits at the intersection of technology, data, and client delivery — you will understand a client's data and incentive structures, scope and plan the engagement, configure schemes on the platform, run UAT, get sign-off, and transition clients into hypercare. You'll work closely with clients, and with internal Product and Engineering teams on integrations and requirements. Key Responsibilities Scoping & Planning Understand client incentive/commission structures (plans, payout rules, hierarchies, data sources) through requirement-gathering discussions. Create SOWs defining scope, timelines, deliverables, and assumptions. Define and own the project plan across the implementation lifecycle. Data & Integrations Understand client data (CRM, ERP, payroll, sales/transaction systems) and map it to platform requirements. Work with Tech and Product teams to define integration requirements and resolve data or system issues. Validate, cleanse, and reconcile data to ensure scheme calculations are accurate. Scheme Configuration Set up incentive and commission schemes on the platform based on client requirements — plan rules, tiers, payout logic, approval workflows. Follow best-practice configuration standards; flag platform gaps to Product where client needs exceed current capability. UAT & Sign-off Run client UAT: prepare test scenarios, validate scheme outputs against expected payouts, track and resolve issues. Drive client sign-off before go-live. Hypercare & Handover Own the hypercare period post go-live — monitor scheme runs, resolve early issues, ensure client confidence in the system. Transition client to steady-state support with clear documentation (solution design, data mapping, scheme configuration notes, runbooks). Stakeholder Collaboration Act as the primary implementation point of contact for the client through the project lifecycle. Translate technical/data concepts into clear, business-friendly communication for client stakeholders. Manage multiple client implementations in parallel. Required Skills & Qualifications Experience 3–7 years in SaaS implementation, solutions consulting, or technical client delivery roles. Experience with incentive compensation, sales commissions, or ICM platforms strongly preferred. Data & Analytical Skills Strong understanding of data structures, relational databases, and basic data modeling. Hands-on with SQL and data tools (Excel, Google Sheets, or BI tools). Ability to work with large datasets and validate calculation logic accurately. Technical Skills Experience with APIs, file-based integrations (CSV, SFTP), and data pipelines. Comfort working with technical teams to troubleshoot integration and data issues. Delivery Skills Experience writing SOWs and managing project plans for client implementations. Strong UAT and sign-off management experience. Excellent stakeholder management and communication skills. Good to Have Prior experience with incentive compensation, ICM, or sales performance management platforms. Experience in loyalty, fintech, or commissions-heavy SaaS products. Background in consulting or client-facing delivery roles.