Helpdesk Supervisor

As a Helpdesk Supervisor-ITIL at NTT DATA in Noida, Uttar Pradesh, India, you will be responsible for providing front-line supervision to an operational team. Your key responsibilities will include: - Supervising a team of 2 or more employees handling a high number of transactions or processes. - Assigning work to direct reports and making recommendations on hiring, firing, promotions, and disciplinary actions. - Leading a team that assists users over the phone and electronically in resolving hardware, software, network, and peripheral-related issues. - Ensuring client service levels and performance metrics are met by the team. - Managing a helpdesk team responsible for maintaining complex hardware/software systems and supporting intricate computer and network systems. - Providing guidance to drive results for improving business processes and client service delivery. - Directly managing individual contributor subject matter experts and leading cross-functional teams domestically and/or globally. - Developing and implementing key business strategies in alignment with executive leadership. In terms of qualifications, you should possess: - Strong communication skills to convey complex technical information to various stakeholders. - Effective leadership and team-building abilities. - Proficiency in project management and general technical knowledge. - Excellent client service skills and the capability to develop and lead a team towards achieving business objectives. NTT DATA is an equal opportunity employer, and as a part of our team, you will work in a diverse and inclusive environment. As a Helpdesk Supervisor-ITIL at NTT DATA in Noida, Uttar Pradesh, India, you will be responsible for providing front-line supervision to an operational team. Your key responsibilities will include: - Supervising a team of 2 or more employees handling a high number of transactions or processes. - Assigning work to direct reports and making recommendations on hiring, firing, promotions, and disciplinary actions. - Leading a team that assists users over the phone and electronically in resolving hardware, software, network, and peripheral-related issues. - Ensuring client service levels and performance metrics are met by the team. - Managing a helpdesk team responsible for maintaining complex hardware/software systems and supporting intricate computer and network systems. - Providing guidance to drive results for improving business processes and client service delivery. - Directly managing individual contributor subject matter experts and leading cross-functional teams domestically and/or globally. - Developing and implementing key business strategies in alignment with executive leadership. In terms of qualifications, you should possess: - Strong communication skills to convey complex technical information to various stakeholders. - Effective leadership and team-building abilities. - Proficiency in project management and general technical knowledge. - Excellent client service skills and the capability to develop and lead a team towards achieving business objectives. NTT DATA is an equal opportunity employer, and as a part of our team, you will work in a diverse and inclusive environment.