SAP Service Delivery Manager-US Shift

As an experienced SAP Service Delivery Manager (SDM) at NTT DATA Business Solutions, your role will involve leading the end-to-end service delivery of SAP AMS engagements, ensuring adherence to SLAs and KPIs. You will directly engage with customers, providing proactive solutions and managing escalations effectively. Additionally, you will oversee a team of SAP professionals across multiple modules to ensure smooth service operations. Your responsibilities will include managing incident, problem, and change request processes through tools like ServiceNow, Jira, Remedy, HPSM9/12, and Vantive. It will be crucial to ensure compliance with service delivery agreements and regularly track/report service metrics. Moreover, you will drive revenue growth within accounts through effective account mining and value-added service proposals. You will also be expected to improve operational efficiency, optimize resources, and manage delivery budgets effectively. Taking ownership of billing, pricing, and account strategy planning will be part of your duties. Collaboration with cross-functional teams to implement enhancements and support business transformation will also be essential. Key Responsibilities: - Lead the end-to-end service delivery of SAP AMS engagements, ensuring adherence to SLAs and KPIs. - Directly engage with customers, providing proactive solutions and managing escalations effectively. - Oversee a team of SAP professionals across multiple modules to ensure smooth service operations. - Manage incident, problem, and change request processes through tools like ServiceNow, Jira, Remedy, HPSM9/12, Vantive. - Ensure compliance with service delivery agreements and regularly track/report service metrics. - Drive revenue growth within accounts through effective account mining and value-added service proposals. - Improve operational efficiency, optimize resources, and manage delivery budgets effectively. - Take ownership of billing, pricing, and account strategy planning. - Work closely with cross-functional teams to implement enhancements and support business transformation. Qualification Required: - Proven experience as SAP Service Delivery Manager with at least 2+ years of recent hands-on SDM experience. - Experience handling SAP AMS projects and leading multi-module SAP teams. - Strong experience with SLA Management, Change Management, Incident Management, Change request, and ticketing systems. - Familiarity with ticketing tools: Vantive, HPSM9, HPSM12, Remedy, ServiceNow, Jira. - Experience in account growth, billing, pricing, and operational efficiency management. - Experience in SAP S/4HANA is mandatory. - Excellent communication, client management, and stakeholder engagement skills. NTT DATA Business Solutions, as part of the global NTT DATA Group, specializes in value-added SAP solutions with over 1,000 employees in more than 30 countries. If you are ready to take the next step in your career and be part of a highly qualified team, we encourage you to apply for this vacancy. Let's meet and shape the future together! As an experienced SAP Service Delivery Manager (SDM) at NTT DATA Business Solutions, your role will involve leading the end-to-end service delivery of SAP AMS engagements, ensuring adherence to SLAs and KPIs. You will directly engage with customers, providing proactive solutions and managing escalations effectively. Additionally, you will oversee a team of SAP professionals across multiple modules to ensure smooth service operations. Your responsibilities will include managing incident, problem, and change request processes through tools like ServiceNow, Jira, Remedy, HPSM9/12, and Vantive. It will be crucial to ensure compliance with service delivery agreements and regularly track/report service metrics. Moreover, you will drive revenue growth within accounts through effective account mining and value-added service proposals. You will also be expected to improve operational efficiency, optimize resources, and manage delivery budgets effectively. Taking ownership of billing, pricing, and account strategy planning will be part of your duties. Collaboration with cross-functional teams to implement enhancements and support business transformation will also be essential. Key Responsibilities: - Lead the end-to-end service delivery of SAP AMS engagements, ensuring adherence to SLAs and KPIs. - Directly engage with customers, providing proactive solutions and managing escalations effectively. - Oversee a team of SAP professionals across multiple modules to ensure smooth service operations. - Manage incident, problem, and change request processes through tools like ServiceNow, Jira, Remedy, HPSM9/12, Vantive. - Ensure compliance with service delivery agreements and regularly track/report service metrics. - Drive revenue growth within accounts through effective account mining and value-added service proposals. - Improve operational efficiency, optimize resources, and manage delivery budgets effectiv