MuleSoft Application Support Engineer (New Delhi)

Digital Solution Consultant Sr. Analyst Req ID: NTT DATA strives to hire exceptional, cutting-edge and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Solution Consultant Sr. Analyst to join our team in Delhi, Delhi (IN-DL), India (IN). Job Description MuleSoft Application Support Engineer (L1 / L2) Experience 48 years Location Noida (ODC) Role Summary We are looking for a MuleSoft Application Support Engineer (L1/L2) with 48 years of experience to provide production support for MuleSoft-based integration applications in a banking environment. The role involves incident management, issue analysis, service restoration, and coordination with L3/development teams to ensure high availability and stability of critical integration services. Key Responsibilities L1 / L2 Application Support Provide L1 and L2 production support for MuleSoft APIs and integrations. Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools. Handle incident, service request, and problem tickets in line with ITIL processes. Perform initial triage, log analysis, and issue resolution within defined SLAs. Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts. MuleSoft & IDP Support Responsibilities Support MuleSoft applications built on Anypoint Platform. Troubleshoot issues related to: Mule flows API failures DataWeave transformations Connectivity issues (HTTP, JMS, MQ, SFTP, DB) Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions. Handle IDP-related issues such as: Document ingestion and processing failures OCR and extraction errors Integration issues between IDP and MuleSoft APIs Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments. Banking & Compliance Support inte. Digital Solution Consultant Sr. Analyst Req ID: NTT DATA strives to hire exceptional, cutting-edge and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Solution Consultant Sr. Analyst to join our team in Delhi, Delhi (IN-DL), India (IN). Job Description MuleSoft Application Support Engineer (L1 / L2) Experience 48 years Location Noida (ODC) Role Summary We are looking for a MuleSoft Application Support Engineer (L1/L2) with 48 years of experience to provide production support for MuleSoft-based integration applications in a banking environment. The role involves incident management, issue analysis, service restoration, and coordination with L3/development teams to ensure high availability and stability of critical integration services. Key Responsibilities L1 / L2 Application Support Provide L1 and L2 production support for MuleSoft APIs and integrations. Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools. Handle incident, service request, and problem tickets in line with ITIL processes. Perform initial triage, log analysis, and issue resolution within defined SLAs. Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts. MuleSoft & IDP Support Responsibilities Support MuleSoft applications built on Anypoint Platform. Troubleshoot issues related to: Mule flows API failures DataWeave transformations Connectivity issues (HTTP, JMS, MQ, SFTP, DB) Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions. Handle IDP-related issues such as: Document ingestion and processing failures OCR and extraction errors Integration issues between IDP and MuleSoft APIs Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments. Banking & Compliance Support inte.