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About the role
Senior Project / Program Manager – 12+ Years Experience About The Role The Senior Project / Program Manager will lead complex, multistream initiatives across technology, operations, and transformation domains. This role requires a seasoned leader who can drive endtoend delivery, manage crossfunctional teams, and ensure strategic alignment with business goals. The ideal candidate brings strong governance discipline, exceptional communication skills, and a proven track record of delivering highimpact programs in dynamic environments. Key Responsibilities Program & Project Leadership Lead planning, execution, monitoring, and delivery of largescale projects and multiphase programs. Define program scope, objectives, timelines, and success metrics in alignment with business strategy. Manage interdependencies, risks, and constraints across multiple workstreams. Ensure delivery excellence through structured governance, reporting, and stakeholder alignment. Stakeholder & Communication Management Engage with senior leadership, business owners, and technical teams to ensure clarity and alignment. Facilitate steering committee meetings, executive updates, and crossfunctional workshops. Build strong relationships across global teams to drive collaboration and decisionmaking. Financial & Resource Management Develop and manage program budgets, forecasts, and financial reporting. Optimize resource allocation across teams and vendors to ensure efficient delivery. Track ROI, benefits realization, and longterm value creation. Process, Governance & Quality Assurance Establish and maintain PMO standards, frameworks, and best practices. Implement risk management, change control, and issueresolution processes. Drive continuous improvement through retrospectives, lessons learned, and process optimization. Technology & Transformation Delivery Oversee delivery of technologydriven initiatives including cloud migrations, automation programs, AIenabled solutions, and enterprise platform rollouts. Collaborate with engineering, product, and operations teams to ensure seamless execution. Support adoption of Agile, hybrid, or traditional delivery methodologies based on project needs. Required Skills & Experience 12+ years of experience managing complex projects and programs in technology, operations, or transformation environments. Strong command of project management methodologies (Agile, Waterfall, Hybrid). Proven ability to manage crossfunctional teams, vendors, and global stakeholders. Experience with enterprise tools such as Jira, MS Project, Confluence, Azure DevOps, or similar. Excellent communication, negotiation, and leadership skills. Strong analytical mindset with the ability to solve problems and make datadriven decisions. Preferred Qualifications Certifications: PMP, PgMP, PRINCE2, Agile/Scrum Master, SAFe, or equivalent. Experience delivering cloud, automation, or AIdriven transformation programs. Exposure to budgeting, portfolio management, and enterprise PMO environments. Background in BPO, IT services, product engineering, or digital transformation. What You Bring A strategic mindset with the ability to translate business goals into actionable delivery plans. A calm, structured approach to managing ambiguity, complexity, and highstakes initiatives. A passion for driving outcomes, enabling teams, and delivering measurable business value. The confidence to influence senior stakeholders and lead programs with clarity and purpose.
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