Itil/itsm Processes Advisor (Noida)

Req ID: 294540 We are currently seeking a ITIL/ITSM Processes Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition. Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes that enables them to achieve its corporate and operational objectives, ensuring IT governance and controls are effective. The IT Service Manager will be responsible for delivering and managing the service delivery improvement plan, managing risks and issues. Supporting any changes through effective communication and coordination at all levels of the organisation. Also, To Deputise for the Head of Service Delivery, as needed. Skill/ Experience A strong background leading an ITIL Service Management capability with minimum 8 years of Service Management experience. Implementation of end-to-end ITIL Service Management framework An In-depth understanding of Service Design & Transition, Major Incident Management, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management Background from ITIL Service Management ServiceNow Excellent communication skills - collaborative approach. Excellent negotiation and relationship management skills. Ability to establish solid working relationships with business and other stakeholders. Excellent understanding of project & service management delivery methodology, frameworks, and best practice Passionate about continuous service improvement and delivering results. Key Responsibilities Rollout and the overall management of end-to-end ITIL Service Management best practice policies, processes, and procedures to enhance the control and maturity of IT Service Delivery Responsible for the overall transition of new or changed services into BAU. Design, deliver and manage the Service Introduc .