MS Engineer - RHEL (L1)

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for clients, ensuring the operational continuity of their IT infrastructure and systems. Your responsibilities will include: - Proactively identifying, investigating, and resolving technical incidents and problems, with a focus on first-line support for standard and low-complexity incidents and service requests. - Monitoring client infrastructure and solutions daily to identify issues and errors before or as they occur. - Delving into first-line incidents to pinpoint root causes and provide telephonic, ITSM ticket, or chat support to clients. - Performing maintenance activities like patching and configuration changes to ensure the smooth operation of client systems. - Working across multiple technology domains such as Cloud, Security, Networking, Applications, or Collaboration. - Updating existing knowledge articles, seeking work optimization opportunities, and supporting project work. - Contributing to disaster recovery functions and tests to ensure the safety of client data. To excel in this role, you should have: - Entry-level experience in troubleshooting and support within a medium to large ICT organization. - Basic knowledge of management agents, redundancy concepts, and ITIL processes. - Proficiency in handling tickets promptly and resolving them using available knowledge articles or SOPs. - Familiarity with ITSM tools and planning activities in advance. - A client-centric approach, effective communication across different cultures, and proficiency in active listening techniques. - A positive outlook, willingness to work hard, and a bachelor's degree or equivalent qualification in IT or Computing. NTT DATA, a $30+ billion business and technology services leader, is committed to client success and responsible innovation. As a Global Top Employer with experts in over 50 countries, we offer unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, and more. Our consulting and industry solutions empower organizations to move confidently into the digital future. Join our diverse global team and accelerate your career with us in a discrimination-free environment. Apply today. If you suspect any fraudulent activity posing as NTT DATA recruiters, please contact us immediately. As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for clients, ensuring the operational continuity of their IT infrastructure and systems. Your responsibilities will include: - Proactively identifying, investigating, and resolving technical incidents and problems, with a focus on first-line support for standard and low-complexity incidents and service requests. - Monitoring client infrastructure and solutions daily to identify issues and errors before or as they occur. - Delving into first-line incidents to pinpoint root causes and provide telephonic, ITSM ticket, or chat support to clients. - Performing maintenance activities like patching and configuration changes to ensure the smooth operation of client systems. - Working across multiple technology domains such as Cloud, Security, Networking, Applications, or Collaboration. - Updating existing knowledge articles, seeking work optimization opportunities, and supporting project work. - Contributing to disaster recovery functions and tests to ensure the safety of client data. To excel in this role, you should have: - Entry-level experience in troubleshooting and support within a medium to large ICT organization. - Basic knowledge of management agents, redundancy concepts, and ITIL processes. - Proficiency in handling tickets promptly and resolving them using available knowledge articles or SOPs. - Familiarity with ITSM tools and planning activities in advance. - A client-centric approach, effective communication across different cultures, and proficiency in active listening techniques. - A positive outlook, willingness to work hard, and a bachelor's degree or equivalent qualification in IT or Computing. NTT DATA, a $30+ billion business and technology services leader, is committed to client success and responsible innovation. As a Global Top Employer with experts in over 50 countries, we offer unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, and more. Our consulting and industry solutions empower organizations to move confidently into the digital future. Join our diverse global team and accelerate your career with us in a discrimination-free environment. Apply today. If you suspect any fraudulent activity posing as NTT DATA recruiters, please contact us immediately.