Networking Managed Services Engineer

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure clients' IT infrastructure and systems remain operational. Your primary focus will be on proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. You will also play a crucial role in monitoring client infrastructure, executing maintenance activities, and identifying opportunities for optimization and automation. Key Responsibilities: - Provide managed services to ensure clients' IT infrastructure and systems remain operational - Proactively identify, investigate, and resolve technical incidents and problems - Monitor client infrastructure and solutions to catch errors before or as soon as they occur - Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfillment - Provide telephonic, ITSM ticket, or chat support and execute maintenance activities like patching and configuration changes - Identify opportunities for optimization and automation for incident resolution and process improvements - Support project work and disaster recovery functions and tests - Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary - Update existing knowledge and share valuable insights for continuous learning and improvement Qualifications Required: - Basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP - Highly disciplined in handling tickets on a day-to-day basis and resolving them promptly as per defined SOPs - Good understanding of using ITSM tools and processes - Strong planning skills and ability to adapt to changing environments - A client-focused approach with excellent communication skills and the ability to work across different cultures and social groups - Strong work ethic, adaptability, active listening skills, and resilience under pressure - Bachelor's degree in information technology/computing or equivalent experience Company Details: NTT DATA is an Equal Opportunity Employer committed to providing a diverse and inclusive environment free of unfair discrimination and harassment. They do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join NTT DATA to accelerate your career in a global culture that embraces diversity. Apply today for exciting opportunities. Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure clients' IT infrastructure and systems remain operational. Your primary focus will be on proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. You will also play a crucial role in monitoring client infrastructure, executing maintenance activities, and identifying opportunities for optimization and automation. Key Responsibilities: - Provide managed services to ensure clients' IT infrastructure and systems remain operational - Proactively identify, investigate, and resolve technical incidents and problems - Monitor client infrastructure and solutions to catch errors before or as soon as they occur - Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfillment - Provide telephonic, ITSM ticket, or chat support and execute maintenance activities like patching and configuration changes - Identify opportunities for optimization and automation for incident resolution and process improvements - Support project work and disaster recovery functions and tests - Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary - Update existing knowledge and share valuable insights for continuous learning and improvement Qualifications Required: - Basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP - Highly disciplined in handling tickets on a day-to-day basis and resolving them promptly as per defined SOPs - Good understanding of using ITSM tools and processes - Strong planning skills and ability to adapt to changing environments - A client-focused approach with excellent communication skills and the ability to work across different cultures and social groups - Strong work ethic, adaptability, active listening skills, and resilience under pressure - Bachelor's degree in information technology/computing or equivalent experience Company Details: NTT DATA is an Equal Opportunit