Senior MS Engineer- Network

As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operational functionality of their Security Infrastructures and systems. Your proactive monitoring, identification, investigation, and resolution of technical incidents and problems will be key to restoring service to clients efficiently. Your primary objective will be to review client requests or tickets, applying your technical/process knowledge to resolve them within service level agreements (SLAs). Additionally, you will focus on second-line support for incidents and requests of medium complexity. You may also have the opportunity to contribute to or support project work as needed. Key Responsibilities: - Hands-on experience required in Routing & Switching, LAN Management, WAN Management, Wireless Operation, and SD WAN - Maintaining high performance levels for service-related processes and implementing improvement activities where necessary - Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews - Ensuring the existence of systems, procedures, and methodologies that support exceptional service delivery - Being accountable for service delivery performance, meeting customer expectations, and driving future demand - Analyzing third-party and internal processes to create strategies for service delivery optimization - Recommending improvement methods and ensuring timely implementation for service delivery upgrades - Providing accurate and regular reports to management on service delivery performance - Leading personnel management, performance assessment, training, and mentoring - Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments - Supervising Network Support teams to drive continual improvements in the Lupin Network environment - Ensuring effective and timely application of OS updates and patches - Establishing high-level performance benchmarks for Network devices Academic Qualifications and Certifications: - Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) - Certifications relevant to services supported, with additional weightage given to candidates with CCNA certification (mandatory), CCNP in Security, or PCNSE certification. Join us at NTT DATA, an Equal Opportunity Employer committed to providing a diverse and inclusive environment free of discrimination and harassment. We value individuals based on their skills and merit, irrespective of age, race, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Take the next step in your career and apply today for the opportunity to grow and thrive within our global team. As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operational functionality of their Security Infrastructures and systems. Your proactive monitoring, identification, investigation, and resolution of technical incidents and problems will be key to restoring service to clients efficiently. Your primary objective will be to review client requests or tickets, applying your technical/process knowledge to resolve them within service level agreements (SLAs). Additionally, you will focus on second-line support for incidents and requests of medium complexity. You may also have the opportunity to contribute to or support project work as needed. Key Responsibilities: - Hands-on experience required in Routing & Switching, LAN Management, WAN Management, Wireless Operation, and SD WAN - Maintaining high performance levels for service-related processes and implementing improvement activities where necessary - Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews - Ensuring the existence of systems, procedures, and methodologies that support exceptional service delivery - Being accountable for service delivery performance, meeting customer expectations, and driving future demand - Analyzing third-party and internal processes to create strategies for service delivery optimization - Recommending improvement methods and ensuring timely implementation for service delivery upgrades - Providing accurate and regular reports to management on service delivery performance - Leading personnel management, performance assessment, training, and mentoring - Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments - Supervising Network Support teams to drive continual improvements in the Lupin Network environment - Ensuring effective and timely application of OS updates and