Service Desk - Technical Support

As a Service Desk - Technical Support at NTT DATA in Noida, Uttar Pradesh, India, your role involves advising and assisting users over the phone, chat, and email to solve hardware, software, network, and peripheral-related issues. You will screen, diagnose, research, and resolve user problems, document service requests, and dispatch orders to support groups for issue resolution. Additionally, you will advise users on IT policies, capabilities, and limitations to ensure maximum uptime for all users. Key Responsibilities: - Manage customer interactions and record reported issues in the ITSM. - Identify issues, apply fixes, and investigate root causes following internal instructions. - Provide technical guidance through telephone, email, and chat for problem identification and resolution. - Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance. - Act as a liaison between customers and departments within the organization to ensure timely resolution of online system problems. Qualifications Required: - Ideally, university education, preferably a technical degree, or Microsoft certifications. - Awareness of Microsoft Operating Systems local and Hybrid administration, Microsoft Office family applications. - Willingness to work from the office for 5 days a week. - Ability to analyze and solve problems using troubleshooting skills. - Excellent communication and customer service skills. - Fluency in the English language. - Flexibility to work in rotational shifts (24/7). About NTT DATA: NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. They are committed to helping clients innovate, optimize, and transform for long-term success. With experts in more than 50 countries and a robust partner ecosystem, NTT DATA's services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. They are one of the leading providers of digital and AI infrastructure globally. NTT DATA is a part of NTT Group, investing over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As an equal opportunity employer, NTT DATA values diversity and encourages qualified applicants of all backgrounds. As a Service Desk - Technical Support at NTT DATA in Noida, Uttar Pradesh, India, your role involves advising and assisting users over the phone, chat, and email to solve hardware, software, network, and peripheral-related issues. You will screen, diagnose, research, and resolve user problems, document service requests, and dispatch orders to support groups for issue resolution. Additionally, you will advise users on IT policies, capabilities, and limitations to ensure maximum uptime for all users. Key Responsibilities: - Manage customer interactions and record reported issues in the ITSM. - Identify issues, apply fixes, and investigate root causes following internal instructions. - Provide technical guidance through telephone, email, and chat for problem identification and resolution. - Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance. - Act as a liaison between customers and departments within the organization to ensure timely resolution of online system problems. Qualifications Required: - Ideally, university education, preferably a technical degree, or Microsoft certifications. - Awareness of Microsoft Operating Systems local and Hybrid administration, Microsoft Office family applications. - Willingness to work from the office for 5 days a week. - Ability to analyze and solve problems using troubleshooting skills. - Excellent communication and customer service skills. - Fluency in the English language. - Flexibility to work in rotational shifts (24/7). About NTT DATA: NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. They are committed to helping clients innovate, optimize, and transform for long-term success. With experts in more than 50 countries and a robust partner ecosystem, NTT DATA's services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. They are one of the leading providers of digital and AI infrastructure globally. NTT DATA is a part of NTT Group, investing over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As an equal opportunity employer, NTT DATA values diversity and encourages qualified applicants of all backgrounds.