SOC operator

Role Overview: As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will be responsible for providing a managed service to clients by proactively identifying, investigating, and resolving technical incidents and problems. Your primary goal will be to ensure zero missed service level agreement conditions, focusing on first-line support for standard and low complexity incidents across various technology domains. Key Responsibilities: - Monitor client infrastructure and solutions - Identify problems and errors proactively - Investigate and resolve first-line incidents and problems - Provide telephonic or chat support to clients - Schedule maintenance activity windows - Update knowledge articles and identify opportunities for process improvement - Contribute to project work as required - Implement and deliver Disaster Recovery functions and tests - Perform any other related tasks as required Qualification Required: - Bachelor's degree or equivalent qualification in IT/Computing - Relevant certifications such as CCNA, Microsoft Certified, AWS Certified, VMware certified, etc. - Entry-level experience in troubleshooting and providing support in security, network, data center, systems, and storage administration - Basic knowledge of management agents, redundancy concepts, and ITIL processes Additional Details: NTT DATA is an Equal Opportunity Employer that values diversity and inclusivity in its global culture. Discrimination based on various factors is strictly prohibited, and the company is committed to providing a fair and harassment-free environment for all employees. Join NTT DATA to accelerate your career growth and seize new opportunities. Apply today. Role Overview: As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will be responsible for providing a managed service to clients by proactively identifying, investigating, and resolving technical incidents and problems. Your primary goal will be to ensure zero missed service level agreement conditions, focusing on first-line support for standard and low complexity incidents across various technology domains. Key Responsibilities: - Monitor client infrastructure and solutions - Identify problems and errors proactively - Investigate and resolve first-line incidents and problems - Provide telephonic or chat support to clients - Schedule maintenance activity windows - Update knowledge articles and identify opportunities for process improvement - Contribute to project work as required - Implement and deliver Disaster Recovery functions and tests - Perform any other related tasks as required Qualification Required: - Bachelor's degree or equivalent qualification in IT/Computing - Relevant certifications such as CCNA, Microsoft Certified, AWS Certified, VMware certified, etc. - Entry-level experience in troubleshooting and providing support in security, network, data center, systems, and storage administration - Basic knowledge of management agents, redundancy concepts, and ITIL processes Additional Details: NTT DATA is an Equal Opportunity Employer that values diversity and inclusivity in its global culture. Discrimination based on various factors is strictly prohibited, and the company is committed to providing a fair and harassment-free environment for all employees. Join NTT DATA to accelerate your career growth and seize new opportunities. Apply today.