VMWare + Linux L2

Role Overview: As a Managed Services Cross Technology Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure the operational continuity of their IT infrastructure and systems. By proactively monitoring, identifying, investigating, and resolving technical incidents and problems, you will play a crucial role in restoring service to clients. Your primary objective will be to review client requests or tickets and apply your technical and process knowledge to resolve them without breaching service level agreements (SLA). You will focus on second-line support for incidents and requests across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve all incidents/requests within agreed SLAs. - Update tickets with resolution tasks performed and log all incidents in a timely manner after identifying, investigating, and analyzing issues and errors. - Provide second-level support for incidents and requests, identifying root causes and communicating effectively with other teams and clients for support extension. - Execute changes with clear risk identification and mitigation plans, escalating tickets when necessary and working with automation teams for task optimization. - Collaborate with various resolver groups and contribute to the change management process by logging change requests and executing approved maintenance activities. - Analyze incident and request tickets for quality, recommend improvements, and produce trend analysis reports to identify tasks for automation. - Contribute to project work and may work on implementing Disaster Recovery functions and tests as required. Qualifications Required: - Bachelor's degree or equivalent qualification in IT/Computing. - Relevant certifications such as CCNA, CCNP, Microsoft Certified: Azure Administrator Associate, AWS Certified: Solutions Architect Associate, Veeam Certified Engineer, VMware certified Professional, etc. - Moderate level years of relevant managed services experience handling cross-technology infrastructure. - Working knowledge of ticketing tools, ITIL processes, and experience working with vendors and 3rd parties. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in R&D annually. As a Global Top Employer, NTT DATA values diversity and provides an environment free of unfair discrimination and harassment. Join their global team to accelerate your career and contribute to the digital future. Apply today to be a part of their diverse and innovative workplace. Role Overview: As a Managed Services Cross Technology Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure the operational continuity of their IT infrastructure and systems. By proactively monitoring, identifying, investigating, and resolving technical incidents and problems, you will play a crucial role in restoring service to clients. Your primary objective will be to review client requests or tickets and apply your technical and process knowledge to resolve them without breaching service level agreements (SLA). You will focus on second-line support for incidents and requests across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve all incidents/requests within agreed SLAs. - Update tickets with resolution tasks performed and log all incidents in a timely manner after identifying, investigating, and analyzing issues and errors. - Provide second-level support for incidents and requests, identifying root causes and communicating effectively with other teams and clients for support extension. - Execute changes with clear risk identification and mitigation plans, escalating tickets when necessary and working with automation teams for task optimization. - Collaborate with various resolver groups and contribute to the change management process by logging change requests and executing approved maintenance activities. - Analyze incident and request tickets for quality, recommend improvements, and produce trend analysis reports to identify tasks for automation. - Contribute to project work and may work on implementing Disaster Recovery functions and tests as required. Qualifications Required: - Bachelor's degree or equivalent qualification in IT/Computing. - Relevant certifications such as CCNA, CCNP, Microsoft Certified: Azure Administrator Associate, AWS Certified: Solutions Architect Associate, Veeam Certified Engineer, VMware certified Professional, etc. - Moderate level years of relevant managed services experience hand