Cross Technology Service Delivery Field Support Engineer (L1)

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, your role involves providing professional first-line remote and onsite technical support to clients. Your primary objective is to ensure zero missed Service Level Agreement conditions by managing incidents and resolving them effectively. You will be responsible for managing standard and low complexity incidents, conducting routine tasks, and ensuring the assigned infrastructure and software are configured and operational according to client requirements. Key Responsibilities: - Configure, install, test, and ensure operational readiness of the infrastructure at client sites. - Install and configure software as per client requirements. - Proactively identify and log problems and errors with necessary detail. - Liaise with stakeholders to expedite diagnosis and resolution of incidents. - Investigate support calls, identify root causes, and follow knowledge articles. - Respond to alerts, escalate to L2 Field Engineer if needed, and update incidents with progress details. - Ensure comprehensive resolution of incidents and requests. - Track, log, report, and correct configuration items, components, and changes. - Investigate system problems, implement remedies, and assist with preventive measures. - Provide first-line remote and onsite technical support and field engineering services. - Report and escalate issues to 3rd party vendors when necessary. - Follow handover procedures for shift changes to ensure service continuity. To excel in this role, you need to have: - Good communication skills, both verbal and written. - Ability to plan and adapt to changing circumstances. - Positive outlook, ability to work well under pressure, and willingness to put in extra hours when needed. - Active listening techniques, adaptability, and client-centered approach. Qualifications and Certifications: - Bachelor's degree in Information Technology or related field. - Associate level certifications in Data Centre and Networking technologies. - Collaboration certifications like CCNA, Microsoft Voice, and Webex Calling. Required Experience: - Entry-level experience in Collaboration technologies and technical support. - Understanding of relevant technologies, network routing, and switching. - Entry-level experience providing remote support in Collaboration technologies. Workplace Type: On-site working. NTT DATA is a global leader in business and technology services, committed to accelerating client success through responsible innovation. As an Equal Opportunity Employer, NTT DATA values diversity and provides a discrimination-free environment. Join our global team and advance your career with us today. Application fraud alert: NTT DATA recruiters will never ask for payment or banking information during the recruitment process. If you encounter any suspicious activity, please contact us immediately. As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, your role involves providing professional first-line remote and onsite technical support to clients. Your primary objective is to ensure zero missed Service Level Agreement conditions by managing incidents and resolving them effectively. You will be responsible for managing standard and low complexity incidents, conducting routine tasks, and ensuring the assigned infrastructure and software are configured and operational according to client requirements. Key Responsibilities: - Configure, install, test, and ensure operational readiness of the infrastructure at client sites. - Install and configure software as per client requirements. - Proactively identify and log problems and errors with necessary detail. - Liaise with stakeholders to expedite diagnosis and resolution of incidents. - Investigate support calls, identify root causes, and follow knowledge articles. - Respond to alerts, escalate to L2 Field Engineer if needed, and update incidents with progress details. - Ensure comprehensive resolution of incidents and requests. - Track, log, report, and correct configuration items, components, and changes. - Investigate system problems, implement remedies, and assist with preventive measures. - Provide first-line remote and onsite technical support and field engineering services. - Report and escalate issues to 3rd party vendors when necessary. - Follow handover procedures for shift changes to ensure service continuity. To excel in this role, you need to have: - Good communication skills, both verbal and written. - Ability to plan and adapt to changing circumstances. - Positive outlook, ability to work well under pressure, and willingness to put in extra hours when needed. - Active listening techniques, adaptability, and client-centered approach. Qualifications and Certifications: - Bachelor's degree in Information Technology or related field. - Associate level certifications in Data Centre and Networking technologies. - Collaboration certifications like CCNA, Microsoft Voic