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About the role
JOB DESCRIPTION We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bengaluru, Karntaka (IN-KA), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers. Requirements : 6 Months of experience.HELPDESK Valuable Communication Skills. rotational shift.SE Basic Technical TS skills. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.; .
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