MS Engineer L2, Linux

Role Overview: As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining the IT infrastructure and systems of clients. Your day will involve proactively monitoring, identifying, investigating, and resolving technical incidents and problems to ensure smooth operations. You will be responsible for restoring services, managing work queues, addressing incidents within SLAs, and collaborating with other teams and clients to provide second-level support. Key Responsibilities: - Proactively monitor, identify, investigate, and resolve technical incidents and problems - Restore services and ensure client satisfaction - Manage work queues, address incidents within SLAs, and update tickets with actions taken - Collaborate with other teams and clients to provide second-level support - Execute changes meticulously, mitigate risks, and contribute to the change management process with detailed documentation - Audit incident and request tickets for quality, recommend improvements, and identify tasks for automation - Handle client escalations with professionalism and assist in disaster recovery functions and tests - Contribute to various projects, ensure all changes are approved, and maintain a positive outlook in high-pressure situations Qualifications Required: - Moderate-level experience in managed services roles handling cross-technology infrastructure - Knowledge of ticketing tools, preferably ServiceNow - Familiarity with ITIL processes and experience working with vendors and third parties - Proficiency in planning activities and projects, adapting to changing circumstances - Ability to work longer hours when necessary and communicate effectively across different cultures - Positive outlook, ability to work well under pressure, and commitment to client satisfaction - Bachelor's degree in IT/Computing or equivalent work experience Note: NTT DATA is an Equal Opportunity Employer committed to diversity and providing an environment free of discrimination and harassment based on various factors. Role Overview: As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining the IT infrastructure and systems of clients. Your day will involve proactively monitoring, identifying, investigating, and resolving technical incidents and problems to ensure smooth operations. You will be responsible for restoring services, managing work queues, addressing incidents within SLAs, and collaborating with other teams and clients to provide second-level support. Key Responsibilities: - Proactively monitor, identify, investigate, and resolve technical incidents and problems - Restore services and ensure client satisfaction - Manage work queues, address incidents within SLAs, and update tickets with actions taken - Collaborate with other teams and clients to provide second-level support - Execute changes meticulously, mitigate risks, and contribute to the change management process with detailed documentation - Audit incident and request tickets for quality, recommend improvements, and identify tasks for automation - Handle client escalations with professionalism and assist in disaster recovery functions and tests - Contribute to various projects, ensure all changes are approved, and maintain a positive outlook in high-pressure situations Qualifications Required: - Moderate-level experience in managed services roles handling cross-technology infrastructure - Knowledge of ticketing tools, preferably ServiceNow - Familiarity with ITIL processes and experience working with vendors and third parties - Proficiency in planning activities and projects, adapting to changing circumstances - Ability to work longer hours when necessary and communicate effectively across different cultures - Positive outlook, ability to work well under pressure, and commitment to client satisfaction - Bachelor's degree in IT/Computing or equivalent work experience Note: NTT DATA is an Equal Opportunity Employer committed to diversity and providing an environment free of discrimination and harassment based on various factors.