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About the role
Required Skills : Ability to Install, Configure Applications on Windows servers.Ability to troubleshoot and resolve Application performance/functionality issues with vendor coordination.Basic knowledge on Windows Server Administration, Active Directory, DNS, DHCP, Load BalancingOnBase Admin skills. Nice to Possess OCSA certification.IIS Administration Knowledge (Application pool management, Service restart, pools scheduling, etc)Good experience with installing/configuring/troubleshooting SSL certificates.Windows server upgrading, patching, troubleshootingNeed to be strong in Communication skillsAble to interact with US VendorsPossess excellent troubleshooting skills. General Duties and Tasks : Oversee the daily performance of EAS applications, CPU utilizations, Memory and I/O utilization.Provide solutions to the problems, inquires raised by business for Applications and Servers.Engage vendors and follow up on the issues raised by users.Perform application upgrades, migrations and other software required for running the EAS applications.Validate the applications after every upgrade, migration, patching to verify the correctness of the applications.Perform configuration changes and setup application pools schedules as per the requirements.Install the application packages to the user desktops upon request.Perform RCA's to the production incidents and handle repetitive issues via problem tasks.Identify areas to reduce errors, implement automation and improve operational efficiencies.Perform daily health check and resolve any issues that might occur before the business starts.Prepare understanding documents and operational procedures for each EAS application and Train the team in providing the assistance on the applications to the users.Need to be On-Call in the weekends in rotationNeed to work in different shifts and weekends in rotation including night shifts. .