Business Sys. Analysis Senior Specialist

As a Business Systems Analysis Senior Specialist at NTT DATA, you will play a crucial role in identifying potential use cases to enhance user experience, stability, and performance scores in the designated DEX tool. Your responsibilities will include implementing and driving automation initiatives, creating intake processes to gather requirements from stakeholders, participating in problem hunting sessions, and providing cross-functional support. Additionally, you will be responsible for creating Success Plans, Roadmaps, and Value Realization documents to help customers achieve their business objectives. Your key expertise should exhibit passion and alignment with the company's vision, values, and operating principles, along with strong communication, presentation, vendor management, and stakeholder management skills. Your educational qualification should include a degree from a reputed educational institution with 15 years of education. Key Responsibilities: - Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool - Experience in implementing and driving automation initiatives - Create intake processes to gather requirements from stakeholders - Participate in problem hunting sessions to identify opportunities in the environment - Create Success Plans, Roadmaps, and Value Realization documents to help customer achieve business objectives - Responsible for customer/stakeholder relationship management - Provide cross-functional support - Act as a liaison between vendor and client Qualifications Required: - Must have 8+ years of IT experience - 2+ years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack Platform - ITIL foundation certifications - Project Management tools experience like JIRA and Azure DevOps - Experience working on ITSM tools like ServiceNow and Remedy - Proficient in Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA offers unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. As a Global Top Employer, NTT DATA operates in more than 50 countries and provides access to a robust ecosystem of innovation centers and partners. NTT DATA is dedicated to diversity and equal opportunity employment, ensuring a flexible work environment that meets the evolving needs of clients and employees alike. As a Business Systems Analysis Senior Specialist at NTT DATA, you will play a crucial role in identifying potential use cases to enhance user experience, stability, and performance scores in the designated DEX tool. Your responsibilities will include implementing and driving automation initiatives, creating intake processes to gather requirements from stakeholders, participating in problem hunting sessions, and providing cross-functional support. Additionally, you will be responsible for creating Success Plans, Roadmaps, and Value Realization documents to help customers achieve their business objectives. Your key expertise should exhibit passion and alignment with the company's vision, values, and operating principles, along with strong communication, presentation, vendor management, and stakeholder management skills. Your educational qualification should include a degree from a reputed educational institution with 15 years of education. Key Responsibilities: - Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool - Experience in implementing and driving automation initiatives - Create intake processes to gather requirements from stakeholders - Participate in problem hunting sessions to identify opportunities in the environment - Create Success Plans, Roadmaps, and Value Realization documents to help customer achieve business objectives - Responsible for customer/stakeholder relationship management - Provide cross-functional support - Act as a liaison between vendor and client Qualifications Required: - Must have 8+ years of IT experience - 2+ years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack Platform - ITIL foundation certifications - Project Management tools experience like JIRA and Azure DevOps - Experience working on ITSM tools like ServiceNow and Remedy - Proficient in Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA offers unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. As a Global Top Employer, NTT DA