Service Support Professional

Nubeno Healthcare Private Limited is looking for Service Support Professional to join our dynamic team and embark on a rewarding career journey Customer Interaction: Interacting with customers or clients via phone, email, chat, or in person to address their questions, concerns, or service needs Problem Resolution: Listening to customer issues and providing effective solutions or troubleshooting assistance to resolve problems Product or Service Knowledge: Maintaining a deep understanding of the company's products, services, policies, and procedures to effectively assist customers Technical Support: Offering technical assistance and guidance, especially in industries such as IT, software, or electronics Documentation: Recording and maintaining detailed records of customer interactions and service requests for reference and follow-up Complaint Handling: Handling customer complaints and escalations in a professional and empathetic manner, aiming to reach a satisfactory resolution Information Dissemination: Providing information to customers about product features, pricing, availability, and any relevant updates or changes Order Processing: Assisting with order placement, tracking, and status inquiries, ensuring timely delivery or service completion