Source description
About the role
Define and execute a scalable IT roadmap aligned with current and future business needs Own infrastructure, internal systems, networks, identity access, and end-user computing Translate business priorities into technical and operational plans; act as final escalation for IT risks and incidents Ensure availability, reliability, and performance of cloud/on-prem infrastructure, devices, MDM, VPNs, SaaS tools, and network/access systems Establish and track SLAs, KPIs, automation, and standardization to reduce risk and manual effort Ensure IT readiness for hiring spikes, audits, customer commitments, and new initiatives Own security posture and IT risk management; lead ISO, SOC, and customer audits Partner with Engineering, HR, Legal, and Compliance on IAM, data protection, privacy, incident response, and disaster recovery Lead blameless incident reviews with corrective actions Hire, develop, and retain IT managers and engineers; set goals, accountability, and growth plans; address performance fairly Build a culture of ownership, operational excellence, and continuous improvement Own IT budgets (CapEx/OpEx), vendors, contracts, and cost optimization; make data-driven cost-risk- delivery trade-offs Communicate IT strategy, risks, and metrics to leadership; produce strategy documents, proposals, and post-incident reviews Influence cross-functional teams and proactively surface risks and dependencies Requirements: 10 to 14+ years in IT / Infrastructure / Systems roles 5+ years leading multiple teams or managers Experience supporting SaaS or software product organizations Proven ownership of security and compliance initiatives Strong knowledge of cloud platforms (AWS/Azure/GCP), IAM, networking, endpoint management, and enterprise SaaS Ability to balance deep technical involvement with strategic oversight Strong judgment, decision-making, and written communication skills PreferredExperience scaling IT in growing organizations Ownership of ISO / SOC certifications Exposure to distributed or global teams Regular engagement with senior leadership or board-level stakeholders