Director, Post Sales Operations

About Nue.ioNue is the AI-powered revenue architecture platform that unifies CPQ, billing, and revenue lifecycle management into a single system. It enables companies to simplify complex pricing, automate monetization, and gain full control over how they generate and scale revenue. Working with customers such as OpenAI, Chilipiper, Glean, HootSuite, and Mews. Nue helps sales, operations, and finance teams gain revenue acceleration, operational efficiency and revenue controls at speed and scale.We are hiring a Director, Post-Sales Operations to be our first senior post-sales operating leader in India.This is a hands-on leadership role focused on building and leading Nues India post-sales hub. The initial India team will include Technical Account Managers and Technical Support Engineers supporting North America customers and internal teams. This role will use a hybrid leadership model designed to balance strong local India leadership with clear North America functional ownership. India-based TAMs and Technical Support Engineers will report locally to the Director, Post-Sales Operations, India for day-to-day management, local leadership, coaching, communication discipline, operating rhythm, and team culture.Functional goals, role expectations, customer priorities, quality standards, and performance expectations will be set by the appropriate North America functional leaders. Reporting to the COO, the role will be accountable for ensuring those North America-defined goals and standards are executed consistently in India. Performance reviews, development plans, promotions, and corrective actions will include meaningful input from the relevant North America functional leader. What Youll OwnIndia Post-Sales Operating Leadership Serve as the senior post-sales operating leader for Nues India teamBuild Nues India post-sales hub in Pune or BangaloreEstablish the local operating cadence for India-based post-sales executionCreate a strong team culture built on accountability, urgency, customer ownership, and clear communicationEnsure India team members are integrated with North America Customer Success, Support, Product, Engineering, and Delivery teamsOwn day-to-day local leadership, coaching, team accountability, communication expectations, and operating disciplineHelp ensure India-based team members are productive, engaged, well-supported, and operating consistently with Nues expectations Hybrid Leadership Across TAM and Support Manage India-based TAMs and Technical Support Engineers locally, ensuring they execute against the goals, priorities, playbooks, and quality standards defined by the relevant North America functional leadersPartner with the Director of Customer Success in North America to ensure India-based TAMs are effective, proactive, and aligned with customer success expectationsPartner with the Senior Manager of Support in North America to ensure India-based Technical Support Engineers are executing with urgency, quality, and strong support disciplineReinforce functional standards, playbooks, and quality expectations defined by the North America CS and Support leadersEnsure feedback from North America functional leaders is incorporated into coaching, development, performance reviews, and team prioritiesIdentify local team risks early, including communication gaps, workload issues, morale concerns, training needs, or operating blockersEnsure India is seen as an integrated extension of the customer organization, not a back-office or task execution team Technical Account Management Lead India-based TAM resources responsible for post-go-live technical ownership, customer support, adoption support, and issue follow-throughEnsure TAMs proactively identify customer risks, communicate clearly, and escalate issues earlyHelp build strong handoffs from implementation to TAM / Support so customers are well supported after go-livePartner with North America Customer Success and Delivery leaders to ensure consistent customer experience across time zonesHelp customers adopt Nue successfully after implementation Technical Support and Escalations Lead India-based Technical Support Engineers focused on quote-to-cash product support, issue investigation, and customer responseSupport customer escalations during North America off-hoursEnsure issues are triaged quickly and clearly across configuration, implementation, product defects, integrations, data, and customer processDrive clear communication back to cust .