Senior Technical Support Engineer, Networking

Role Overview: You will join a dynamic and results-oriented team as a Senior Network Engineer. The role requires a high level of expertise in routing and switching in data center/AI/storage/HPC environments. As a Technical Support Engineer, you will play a crucial role in resolving technical issues while maintaining high customer satisfaction levels. Your communication skills and ability to work collaboratively with various teams will be essential in this role. The standard work schedule for this position is Tuesday through Saturday. Key Responsibilities: - Provide Tier 3 support by installing, supporting, and resolving technical challenges - Develop and present technical solutions for customer problems, managing complex installations - Manage problem reporting, customer concerns, replication, and resolution - Respond to customer technical inquiries and conduct site visits and conference calls with customers and partners - Improve support efficiency and productivity by developing and refining internal processes Qualifications Required: - B.Sc. in Computer Science, Software Engineering, Electrical Engineering, or equivalent experience - 5+ years of experience in Customer Support for hardware and software products - Extensive knowledge and troubleshooting experience with network equipment and protocols, including IP, L2, and L3 protocols - Proficiency in LAN switching/routing, IP Routing protocols, virtualization, Linux, scripting, and Ansible - Ability to work under pressure, support high-level customers, and operate/configure major vendors network equipment - Strong problem-solving skills, communication abilities, and attention to detail Additional Company Details: NVIDIA is known as one of the most desirable employers in the technology industry. The company values creativity, results-oriented mindset, and a fun work environment. If you are looking to work with forward-thinking individuals and enjoy a dynamic workplace, apply today to be a part of NVIDIA's innovative team. Role Overview: You will join a dynamic and results-oriented team as a Senior Network Engineer. The role requires a high level of expertise in routing and switching in data center/AI/storage/HPC environments. As a Technical Support Engineer, you will play a crucial role in resolving technical issues while maintaining high customer satisfaction levels. Your communication skills and ability to work collaboratively with various teams will be essential in this role. The standard work schedule for this position is Tuesday through Saturday. Key Responsibilities: - Provide Tier 3 support by installing, supporting, and resolving technical challenges - Develop and present technical solutions for customer problems, managing complex installations - Manage problem reporting, customer concerns, replication, and resolution - Respond to customer technical inquiries and conduct site visits and conference calls with customers and partners - Improve support efficiency and productivity by developing and refining internal processes Qualifications Required: - B.Sc. in Computer Science, Software Engineering, Electrical Engineering, or equivalent experience - 5+ years of experience in Customer Support for hardware and software products - Extensive knowledge and troubleshooting experience with network equipment and protocols, including IP, L2, and L3 protocols - Proficiency in LAN switching/routing, IP Routing protocols, virtualization, Linux, scripting, and Ansible - Ability to work under pressure, support high-level customers, and operate/configure major vendors network equipment - Strong problem-solving skills, communication abilities, and attention to detail Additional Company Details: NVIDIA is known as one of the most desirable employers in the technology industry. The company values creativity, results-oriented mindset, and a fun work environment. If you are looking to work with forward-thinking individuals and enjoy a dynamic workplace, apply today to be a part of NVIDIA's innovative team.