Source description
About the role
Job Summary We are looking for a proactive and customer-focused Technical Support Engineer (Fresher) to join our team. This is a great opportunity for candidates who are eager to start their career in technical support and learn in a quick-paced environment. The ideal candidate should have a basic understanding of databases, cloud platforms, and troubleshooting concepts, along with valuable communication skills. Key Responsibilities - Provide technical support for applications, systems, and services. - Troubleshoot and resolve issues related to software, databases, and infrastructure. - Monitor system performance using cloud monitoring tools and respond to alerts. - Analyze logs and identify root causes of production issues. - Assist in deployment support and basic configuration changes. - Coordinate with development and DevOps teams for issue resolution. - Maintain documentation for known issues, fixes, and processes. - Ensure timely response and resolution as per SLA requirements. - Provide support during production releases and maintenance windows. Required Skills - Basic knowledge of Databases (SQL queries, troubleshooting, performance basics). - Understanding of Cloud Platforms (AWS / Azure / GCP basics). - Experience or familiarity with Monitoring Tools (Grafana, Prometheus, etc.). - Strong troubleshooting and analytical skills. - Good understanding of logs analysis and debugging techniques. Good-to-Have Skills - Basic scripting knowledge (Shell, Python, or PowerShell). - Understanding of microservices architecture. - Exposure to Kubernetes / Docker. - Knowledge of CI/CD pipelines. - Experience with incident management and RCA (Root Cause Analysis). - Familiarity with API testing tools (Postman, Swagger). - Awareness of security best practices. Qualifications BCA/BSC or related degree .