Source description
About the role
Technical expertise
Advanced Windows administration including Active Directory, event logs and file systems.
Strong troubleshooting across server and workstation environments.
Networking knowledge including TCP/IP, DNS, DHCP, VPNs, firewalls and performance diagnostics.
PowerShell scripting and automation.
SQL and relational database troubleshooting.
Web applications, SaaS platforms and web server technologies.
Security fundamentals including SSL, patching and infrastructure hardening.
Log analysis, error tracing and root cause investigation.
Cloud and virtualization technologies.
Leadership and service excellence
Experience leading high-impact incidents in complex technical environments.
Strong ITIL knowledge across Incident, Major Incident and Problem Management.
The ability to influence and lead through expertise rather than authority.
Exceptional stakeholder management and communication skills.
Sound judgement under pressure.
A passion for mentoring others and improving team capability.
A customer-first mindset with a focus on service outcomes.
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