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About the role
L3 level experience in Windows Operating systems supportGood Experience in Terminal servers (Admin mode) & Windows Clustering,Basic knowledge on Storage, Networking, Firewall and backup Applications/devicesExperience in VMware componentsPerformance and/or network trace analysis for ServersWorking knowledge in Scripting and AutomationProblem solving Capability in IBM, HP and Dell Hardware.Problem determination and resolution within SLA sShould be able to Perform Root Cause Analysis for the incidentsShould be able to do Capacity PlanningHandle L2/L3 technical escalationsAbility to acquire new skills & keep them updatedWork with Local & Global TeamsAbility to quickly analyze & diagnose technical problemsIndependently generates solutions based on analytical, technical skills and business knowledgeMentor and train other team membersWilling to Work on Shifts based on the projects needMicrosoft and other technical/industry certifications desirable.Proactive and clear communication skillsQuality and Process Knowledg L3 level experience in Windows Operating systems supportGood Experience in Terminal servers (Admin mode) & Windows Clustering,Basic knowledge on Storage, Networking, Firewall and backup Applications/devicesExperience in VMware componentsPerformance and/or network trace analysis for ServersWorking knowledge in Scripting and AutomationProblem solving Capability in IBM, HP and Dell Hardware.Problem determination and resolution within SLA sShould be able to Perform Root Cause Analysis for the incidentsShould be able to do Capacity PlanningHandle L2/L3 technical escalationsAbility to acquire new skills & keep them updatedWork with Local & Global TeamsAbility to quickly analyze & diagnose technical problemsIndependently generates solutions based on analytical, technical skills and business knowledgeMentor and train other team membersWilling to Work on Shifts based on the projects needMicrosoft and other technical/industry certifications desirable.Proactive and clear communication skillsQuality and Process Knowledg
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