Virtualisation Engineering Specialist

Specializes in one or more of the following areas: Server, Network (voice/data), messaging/collaboration, mainframe, Architecture, Storage/backup, Applied Engineering and/or Application engineering. Designs, develops, implements, and analysis of Technical product/systems. Creates, manages and maintains strategy, standards, roadmaps and new technologies. Provides advanced design and engineering functions for one or more of the following skillset areas: Server, Network (voice/data), Messaging/Collaboration, Mainframe, Implementation, Architecture, Storage/Backup, and/or Application design. Recommends alterations to developments and designs; improving quality of products/procedures. Manages Engineering Support staff in one or more of the following areas: standards, projects, level III support issues, designs and overall IT Engineering for Infrastructure/Technology. Trains, leads, mentors, Engineers and Managers. Creates, manages, maintains departmental policies, processes and procedures; relating to standards, projects and cross functional interoperability. Prepares and tracks budgets, project/staffing plans. Understands/communicates, Strategic/Global Initiatives and Infrastructures. Consultants to aid in the development of solutions; Works closely with the Project Management Office and stakeholders to provide guidance/ advice concerning infrastructure issues Identifies opportunities and recommends solutions for improving service efficiency and effectiveness. Provides levels II/III support for Hardware and Operating System issues. Documents Operational procedures; hand-off to the Operations Group. Understands/communicates, Strategic/Global Initiatives and Infrastructures. Produce reports, collate feedback and proactively identify trends or procedural changes to feed into ongoing Service Improvement Plan. Provide technical guidance/training and mentoring for other members of the team. Represent the team and lead in key activities including but not limited to project engagements and service review meetings. What you need to have: Current or previous experience of working within a support environment for Virtual Technologies. Good level of technical understanding of a range of software/systems including Windows OS, Office, VMWARE, Azure, AWS, Citrix. Time management skills, with the ability to prioritise work and competing requests. Experience working in a busy engineering environment, proven ability to think fast and effectively, especially for escalated events. Ability to respond to changing priorities & flexibility to deliver working as part of a global team.