Technical Product Consultant

Job Title: Technical Support Engineer (Adobe Workfront) Job Summary We are looking for a Technical Support Engineer to provide technical support for Adobe Workfront , a leading SaaS work management platform. You will troubleshoot customer issues, provide timely resolutions, and deliver excellent support to enterprise customers through phone, chat, email, and ticketing systems. Key Responsibilities Provide technical support via phone, chat, email, and tickets. Troubleshoot and resolve product issues within SLA. Document customer interactions and resolutions. Escalate complex issues when required. Collaborate with internal teams for issue resolution. Contribute to knowledge base articles and process improvements. Participate in a 24x7 global support environment. Required Skills & Qualifications Bachelor's degree in Engineering, Computer Science, IT, or MCA. 2+ years of experience in Technical/Application/Product Support. Knowledge of SaaS applications. Basic understanding of Java, JavaScript, HTML, CSS, SQL, REST APIs, and Web Technologies. Familiarity with Windows, Linux/Unix, and macOS. Excellent communication and troubleshooting skills. Preferred Skills Experience with Adobe Workfront or similar SaaS products. Knowledge of Salesforce or CRM tools. Experience in customer-facing technical support. Work Environment Global 24x7 technical support team. Fast-paced SaaS support environment. Opportunity to support enterprise customers worldwide.