Site Reliability Engineer (SRE) – Observability & Platform Operations

Job Description:

We Are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from-anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you’re passionate about shaping the future of work, we’d love to hear from you.

The Team Our internal Platform Engineering team architects and operates Omnissa's enterprise-grade infrastructure. Our environment includes: Core platforms: VMware Cloud Foundation, Apache CloudStack, Proxmox, Kubernetes, and S3-compatible object storage

Observability: Prometheus, Grafana, Loki, and Ansible

AI-driven automation: An internal incident diagnosis platform built on Ollama, n8n, and MCP servers to reduce MTTD and MTTR

The Role

We're seeking an SRE with deep observability expertise (Grafana, Loki, Prometheus, automation, and scripting) to maintain the reliability, performance, and operational integrity of our platforms. You'll work across planned and unplanned workstreams with engineering, incident management, and service owners. The role includes an on-call rotation covering nights and weekends.

Key Responsibilities Design, deploy, and maintain Loki, Grafana, Prometheus, and observability pipelines; expand logging, metrics, and tracing coverage

Build and refine automation and AI workflows for incident analysis and auto-remediation

Drive reliability through capacity planning, performance optimization, SLIs/SLOs, and root cause analysis

Participate in the global on-call rotation; manage incidents and outages and lead post-mortem reviews

Use Atlassian tools (Jira, Confluence, Opsgenie) for task, change, and incident management

Operate and improve internal clouds (vCF, CloudStack, Proxmox), Kubernetes clusters, and S3-compatible storage

Required Skills Hands-on expertise with Grafana, Loki, Tempo (or similar tracing), and Prometheus

At least one scripting/programming language

Configuration management tools (Ansible, SaltStack)

Strong Linux skills and experience operating large-scale, highly available distributed systems

Familiarity with Kubernetes, CI/CD, and Infrastructure as Code

Comfortable with on-call participation and incident leadership

Experience with Atlassian tools; proficiency in Linux and Windows

Nice to Have Exposure to Ollama, n8n, or similar AI orchestration tooling

Experience with S3/open-source object stores (SeaweedFS, Ceph)

Knowledge of virtualization stacks (Proxmox, vSphere/vCF, CloudStack)

Background in SRE culture, including SLIs/SLOs and error budgeting

Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and provide equal opportunity for all.