Service Desk Support Voice Bengaluru (India)

Description We are seeking a Service Desk Support-Voice qualified to join our team in India. This role is ideal for freshers/entry-level candidates who are passionate about technology and customer service. Responsibilities Provide first-level technical support for voice-related issues via phone, email, and chat. Troubleshoot and resolve customer queries related to voice services and systems. Log and track all service requests and incidents in the ticketing system. Assist in the setup and configuration of voice-related hardware and software for customers. Collaborate with other IT teams to escalate and resolve complex issues. Maintain knowledge of current voice technologies and support processes. Skills and Qualifications Excellent communication skills, both verbal and written. Basic understanding of VoIP technologies and voice communication systems. Familiarity with ticketing systems and service desk operations. Problem-solving skills and attention to detail. Ability to work in a rapid-paced workplace and handle multiple tasks effectively. Customer service orientation and a positive attitude. Email:[HIDDEN TEXT] - Description We are seeking a Service Desk Support-Voice qualified to join our team in India. This role is ideal for freshers/entry-level candidates who are passionate about technology and customer service. Responsibilities Provide first-level technical support for voice-related issues via phone, email, and chat. Troubleshoot and resolve customer queries related to voice services and systems. Log and track all service requests and incidents in the ticketing system. Assist in the setup and configuration of voice-related hardware and software for customers. Collaborate with other IT teams to escalate and resolve complex issues. Maintain knowledge of current voice technologies and support processes. Skills and Qualifications Excellent communication skills, both verbal and written. Basic understanding of VoIP technologies and voice communication systems. Familiarity with ticketing systems and service desk operations. Problem-solving skills and attention to detail. Ability to work in a rapid-paced workplace and handle multiple tasks effectively. Customer service orientation and a positive attitude. Email:[HIDDEN TEXT] -