Support Engineer

One Kosmos, Inc. is hiring for the role of Support Engineer! Responsibilities of the Candidate: Respond to customer queries Troubleshoot and resolve product-related issues in a timely manner. Monitor and manage support tickets according to defined SLAs. Assist in incident, problem, and change management activities. Collaborate with Engineering, Product, and Customer Success teams to resolve customer issues. Document solutions, troubleshooting steps, and knowledge base articles. Support customer onboarding and configuration activities. Learn and follow ITIL-based support processes and best practices. Assist with MFA configuration and identity management-related support requests. Requirements: Bachelor's degree in BCA, B.Sc. IT, B.E./B.Tech (IT/Computer Science), or equivalent. Strong understanding of computer networks, operating systems, and web technologies. Good analytical and problem-solving skills. Excellent written and verbal communication skills in English. Customer-focused mindset with a willingness to learn. Ability to work in rotational shifts.