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About the role
Role Requirements 5+ years experience administering and scaling Atlassian tools (Jira Software, JSM, Confluence, OpsGenie, Asset Management, etc.) Experience integrating Jira with technical and business systems (e.g., GitHub, CI/CD, Salesforce, observability tooling) Strong analytical skills and experience converting business processes into effective systems solutions Knowledge of Agile and scaled Agile methodologies (SAFe, GIST), ITIL frameworks, and SDLC best practices Proven ability to manage cross-functional initiatives, gather requirements, and lead implementation with minimal oversight Excellent communication skills; capable of interfacing with technical and non-technical audiences across departments Background in SaaS, enterprise software, or technology consulting preferred Familiarity with cloud environments (AWS or Azure) and CRM systems (e.g., Salesforce) is a plus Atlassian certifications preferred
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