Support Analyst

Role & responsibilities Direct Responsibilities Monitoring and supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Resolve user queries Strong in Unix/shell Scripting Strong in Sql/Pl SQL Devops Preferred candidate profile Client: Banking Work location: Chennai - Client location Mode: Hybrid Interview process: L1 - MS teams - Laptop L2 - Face to Face