Systems Analyst 1

Oracle Cerner is hiring for the role of Systems Analyst 1! Responsibilities of Candidate: Troubleshoot, Investigate & Resolve front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Troubleshoot/Investigate via backend methods by capturing log files, querying tables, updating database fields, and cycling servers. Perform changes by following Change Management Process. Communicate effectively verbally and in writing to clients and internal stakeholders. Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. Prioritize work based on severity and urgency (SLA/SLO), balancing client and business needs. Collaborate among and across teams to ensure issues are addressed by the appropriate individuals. Requirements: Candidate should have Application Support skills. Candidate should have Communication Skills. Candidate should have knowledge of SQL DB Queries. Candidate should have Technical Support skills. Candidate should have Troubleshooting skills.