Oracle Fusion HCM - Technical Architect

As an Expert Technical Architect within Oracle Customer Success Services (CSS), you will be responsible for delivering best-in-class technical architecture and solutions across Oracle Fusion HCM and CX environments. In this role, you will lead end-to-end delivery, mentor junior team members, and own resolution of complex/escalated technical issues enabling customers to maximize value through upgrade-safe extensions, robust integrations, and high-quality reporting. You will work closely with cross-functional stakeholders (functional consultants, integration teams, security, and customer IT) to ensure successful outcomes using Oracle Cloud technical tools such as VBCS, APEX, Visual Builder Studio (VBS) (including VBS-based CX HelpDesk extensions), Oracle Integration Cloud (OIC), PL/SQL, HDL/HSDL, HCM Extracts, BI Publisher (BIP), and OTBI. A key focus of the role is driving AI-powered automation and innovative experiences using Fusion AI Agent Studio, including identifying use cases, designing and operationalizing agents, and delivering measurable improvements in efficiency and user experience. Key Responsibilities: - Lead end-to-end technical solutioning and delivery for Fusion HCM and CX requirements - Design and deliver HCM Extracts (including template design, scheduling, delivery mechanisms, and troubleshooting) to support downstream integrations and reporting needs - Build and govern VBS-based HelpDesk (CX) extensions (UI/UX, object modeling, security, deployment pipelines) aligned to Oracle best practices - Implement integrations using OIC (REST/SOAP, file-based patterns, orchestration, exception handling, monitoring, and operational readiness) - Manage data loads and data maintenance via HDL/HSDL define repeatable, controlled load processes - Deliver and optimize reporting using OTBI and BI Publisher (BIP) (data models, layouts, bursting, performance tuning) - Leverage PL/SQL where applicable for approved staging/transform/reporting patterns - Drive AI-powered automation using Fusion AI Agent Studio (use-case identification, agent design, orchestration, rollout, and KPI tracking) - Provide technical leadership: estimates, planning, risk/issue management, design/code reviews, documentation, and mentoring - Represent CSS in architecture design workshops, solution governance, and executive steering committees - Prepare, review, and deliver architectural designs, technical documentation, security/compliance assessments, and strategic recommendations for Oracle and client executives - Collaborate with Oracle Product Management/Support to escalate, resolve, and proactively influence Oracle roadmap priorities - Ensure all architecture and integration solutions meet Oracle security, privacy, and compliance guidelines Role Requirements: - 10 years overall IT experience with significant experience in Oracle Fusion SaaS technical delivery - Hands-on expertise in HCM Extracts and VBS for HelpDesk (CX) - Advanced experience with: VBCS, APEX, VBS, OIC, HDL, HSDL, OTBI, BIP, Fusion AI Agent Studio - Strong troubleshooting skills across integrations, extracts, and reporting ability to drive root-cause analysis and preventive fixes - Proficiency in SQL, JavaScript, PL/SQL, Groovy scripting, XML/XSLT, REST APIs, and related Oracle Cloud development tools - Proven experience owning technical architecture, solution design, and delivery leadership for Oracle Fusion Cloud HCM and CX implementations/enhancements - Strong understanding of upgrade-safe extensibility and enterprise integration patterns, with focus on secure, supportable designs - Demonstrated capability to lead teams and drive outcomes across build, test, release, and hypercare - Experience working in enterprise environments with strong governance, security, and change control - Experience delivering in regulated/controlled environments familiarity with audit-ready documentation and operational controls - Exposure to CI/CD and release governance for VBS/VBCS assets Desirable: - Certifications in Oracle Cloud HCM, Oracle Integration Cloud (OIC), technical tools, or Fusion AI Agent Studio - Experience with multi-country implementations, data compliance, or high-volume enterprise environments - Exposure to broader Oracle Cloud suites (ERP, SCM), or third-party HCM integrations Career Level - IC4 As an Expert Technical Architect within Oracle Customer Success Services (CSS), you will be responsible for delivering best-in-class technical architecture and solutions across Oracle Fusion HCM and CX environments. In this role, you will lead end-to-end delivery, mentor junior team members, and own resolution of complex/escalated technical issues enabling customers to maximize value through upgrade-safe extensions, robust integrations, and high-quality reporting. You will work closely with cross-functional stakeholders (functional consultants, integration teams, security, and customer IT) to ensure successful outcomes using Oracle Cloud technical tools suc