Senior Data Center Support Services Technician

Key Responsibilities Datacenter Services Operations-Break/Fix and Hardware Maintenance: -Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle. -Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed. Datacenter Services Operations-Network Configuration, Installation, and Augmentation: -Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments. -Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free. Technical Support and Trouble Shooting-Technical Support and Trouble Shooting: -Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments. Safety and Compliance-Safety, Security, Compliance, and Documentation: -Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments. -Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security. -Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision. Continuous Improvement: -Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes. -Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues. -Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues. Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership -Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements. -Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks. -Ensures contractors and vendors deliver quality services and that all SLAs are being met. -Contributes to quality assurance through process creation and training of less experienced peers.

Core Responsibilities Planning & Execution: -Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs. Collaboration & Partnership: -Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team. Problem Solving: -Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors. Continuous Learning: -Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills. Continuous Improvement: -Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.