Support Systems Analyst 2

Oracle is hiring for the role of Support Systems Analyst 2! Responsibilities of the Candidate: Troubleshoot, Investigate & Resolve front-end application issues, by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Troubleshoot/Investigate via backend methods by capturing log files, querying tables, updating database fields, and cycling servers. Perform changes by following Change Management Process. Communicate effectively verbally and in writing to clients and internal stakeholders. Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. Prioritize work based on severity and urgency (SLA/SLO), balancing client and business needs. Collaborate among and across teams to ensure issues are addressed by the appropriate individuals. Customer Focused - has the ability to empathize with customers and is able to deliver great customer service in a professional and polite manner. Strong attention to detail and accuracy. Good interpersonal skills and a team player - able to work as part of multi-disciplinary teams. Excellent verbal and written English communication skills. A willingness to use self-learning tools and online documentation for self-learning as well as active participation in product related classroom trainings Where applicable, successfully meeting KPI/Performance targets in your current role Requirements: Computer Science Programming SQL Technical Support Troubleshooting Oracle is hiring for the role of Support Systems Analyst 2! Responsibilities of the Candidate: Troubleshoot, Investigate & Resolve front-end application issues, by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Troubleshoot/Investigate via backend methods by capturing log files, querying tables, updating database fields, and cycling servers. Perform changes by following Change Management Process. Communicate effectively verbally and in writing to clients and internal stakeholders. Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. Prioritize work based on severity and urgency (SLA/SLO), balancing client and business needs. Collaborate among and across teams to ensure issues are addressed by the appropriate individuals. Customer Focused - has the ability to empathize with customers and is able to deliver great customer service in a professional and polite manner. Strong attention to detail and accuracy. Good interpersonal skills and a team player - able to work as part of multi-disciplinary teams. Excellent verbal and written English communication skills. A willingness to use self-learning tools and online documentation for self-learning as well as active participation in product related classroom trainings Where applicable, successfully meeting KPI/Performance targets in your current role Requirements: Computer Science Programming SQL Technical Support Troubleshooting