Systems Analyst 4-Support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. - Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning - Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. - Strong DBA skills and relevant working experience with Oracle Database 11g and 12c - Experience implementing high availability features of Oracle Database - Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus - Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage - Sharp technical troubleshooting skills - Good understanding of support processes - Ability to manage escalated technical situations & develop action plans - Ability to spot proactive services that benefit the customer - Ability to facilitate issues with Development and Support - Strong analytical skills Qualification Required: - 10 years of experience with Oracle Database as an DBA/Consultant/Support Engineer - BE/BTech and/or MS in Computer Science or equivalent preferred - Oracle OCP DBA / OCI / ADB Certification - Preferred - Travel will be required to the client locations Please note that the Job Description provided contains repetitive sections which have been omitted for conciseness. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. - Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning - Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. - Strong DBA skills and relevant working experience with Oracle Database 11g and 12c - Experience implementing high availability features of Oracle Database - Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus - Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage - Sharp technical troubleshooting skills - Good understanding of support processes - Ability to manage escalated technical situations & develop action plans - Ability to spot proactive services that benefit the customer - Ability to facilitate issues with Development and Support - Strong analytical skills Qualification Required: - 10 years of experience with Oracle Database as an DBA/Consultant/Support Engineer - BE/BTech and/or MS in Computer Science or equivalent preferred - Oracle OCP DBA / OCI / ADB Certification - Preferred - Travel will be required to the client locations Please note that the Job Description provided contains repetitive sections which have been omitted for conciseness.