Network Operations Manager

As a Network Operations Manager at a globally renowned leader in media, entertainment, and consumer experiences, your role will involve combining deep technical expertise on network and automation with product-oriented thinking to ensure the services meet the needs of internal customers, scale efficiently, and deliver measurable business value. Key Responsibilities: - Oversee daily network operations across Automation, WAN, LAN, data center, and cloud environments. - Ensure adherence to SLAs and operational procedures. - Manage shift coverage, on-call rotations, and workload distribution. - Act as the first level of escalation for operational issues. - Coordinate incident detection, triage, and resolution efforts. - Lead bridge calls for medium to high severity incidents. - Delegate and coordinate low-severity incident remediation. - Delegate and coordinate the oversight and execution of Automation workflows. - Ensure timely communication to stakeholders during outages. - Support root cause analysis (RCA) and ensure follow-through on action items. - Manage and mentor a team of network engineers. - Provide coaching, performance feedback, and career development guidance. - Ensure team adherence to operational standards and best practices. - Assist in hiring, onboarding, and training new team members. - Identify opportunities to improve workflows and reduce manual effort. - Contribute to the development of runbooks and standard operating procedures. - Identify areas of prospect for efficiency with workflows and/or observability. - Support the implementation of automation and monitoring enhancements. - Track and report on operational KPIs (MTTR, incident volume, etc.). - Ensure effective use of monitoring and observability tools such as Datadog, Splunk, LogicMonitor, or SolarWinds. - Assist in tuning alerts to improve signal-to-noise ratio. - Support proactive identification of network and automation performance issues. - Collaborate with Automation, Network Engineering, Security, and Cloud teams on issue resolution. - Coordinate vendor escalations and service provider interactions. - Support change management activities and maintenance windows. Qualifications Required: - Bachelor's degree in Computer Science, Network Engineering, or related field (or equivalent experience). - 58+ years of experience in network operations, Tier 1 operations center, or infrastructure roles. - 13+ years of experience in a lead or supervisory capacity. - Solid understanding of networking fundamentals: OSPF, BGP, TCP/IP, DNS, VPNs, firewalls. - Solid understanding of network automation. - Experience with monitoring tools (e.g., Datadog, Splunk, Logic Monitor, Grafana). - Experience with ticketing platforms such as ServiceNow. - Hands-on experience designing and operating networks where uptime, determinism, and rapid recovery are critical to the business. - Demonstrated ability to operate under tight deadlines, balancing innovation with operational stability and reliability. - Hands-on experience with NetDevOps and infrastructure-as-code practices, including tools such as Python, Ansible, Terraform, Git, CI/CD pipelines, and network APIs. - Experience applying automation, analytics, and AI/ML techniques to network operations, including performance optimization, anomaly detection, predictive capacity planning, and intelligent remediation. - Strong understanding of how AI-driven operations and observability can improve reliability, efficiency, and decision-making in complex network environments. - Experience operating hybrid on-premises, cloud, and edge network environments supporting global, enterprise-scaled networks. - Excellent communication and stakeholder management skills, with the ability to engage effectively with engineering, creative, vendor, and business leaders across organizations and time zones. - Strong leadership presence, sound judgment, and the ability to make high-impact technical and operational decisions in ambiguous, high-pressure environments. As a Network Operations Manager at a globally renowned leader in media, entertainment, and consumer experiences, your role will involve combining deep technical expertise on network and automation with product-oriented thinking to ensure the services meet the needs of internal customers, scale efficiently, and deliver measurable business value. Key Responsibilities: - Oversee daily network operations across Automation, WAN, LAN, data center, and cloud environments. - Ensure adherence to SLAs and operational procedures. - Manage shift coverage, on-call rotations, and workload distribution. - Act as the first level of escalation for operational issues. - Coordinate incident detection, triage, and resolution efforts. - Lead bridge calls for medium to high severity incidents. - Delegate and coordinate low-severity incident remediation. - Delegate and coordinate the oversight and execution of Automation workflows. - Ensure timely communication to stakeholders during outag