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About the role
Role: Application Support Engineer L2. Responsible for providing Level 2 support for healthcare/business applications. Analyze and troubleshoot application-related incidents, perform root cause analysis, resolve complex issues, coordinate with L3/vendors, monitor application performance, manage user access, support deployments, validate fixes, handle incident/problem tickets, maintain documentation, and ensure SLA compliance. Must have experience in Windows OS, SQL basics (queries), application log analysis, ticketing tools, user management, and coordination with infrastructure/network teams. Knowledge of healthcare applications is an added advantage Compensation: Up to 48,557.62 per month Benefits: Health insuranceProvident FundApplication Question(s): 6 days working Experience: Application support: 4 years (Preferred)SLA: 4 years (Preferred)SQL: 4 years (Preferred)Work Location: In person Role: Application Support Engineer L2. Responsible for providing Level 2 support for healthcare/business applications. Analyze and troubleshoot application-related incidents, perform root cause analysis, resolve complex issues, coordinate with L3/vendors, monitor application performance, manage user access, support deployments, validate fixes, handle incident/problem tickets, maintain documentation, and ensure SLA compliance. Must have experience in Windows OS, SQL basics (queries), application log analysis, ticketing tools, user management, and coordination with infrastructure/network teams. Knowledge of healthcare applications is an added advantage Compensation: Up to 48,557.62 per month Benefits: Health insuranceProvident FundApplication Question(s): 6 days working Experience: Application support: 4 years (Preferred)SLA: 4 years (Preferred)SQL: 4 years (Preferred)Work Location: In person
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