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About the role
Role & responsibilities : Design, develop, configure, and maintain ServiceNow platform solutions for ITSM processes. Customize ServiceNow modules including Incident, Problem, Change Management, Service Catalog, and Request Management. Develop scripts using JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes. Build workflows and automation using Flow Designer and Workflow Editor. Configure integrations using REST/SOAP APIs, MID Server, IntegrationHub, and Service Bridge. Perform ServiceNow administration including roles, groups, ACLs, notifications, scheduled jobs, and system configurations. Configure integrations using REST/SOAP APIs, MID Server, IntegrationHub, and Service Bridge. Perform ServiceNow administration including roles, groups, ACLs, notifications, scheduled jobs, and system configurations. Troubleshoot platform issues, workflow failures, and integration problems. Develop reports, dashboards, and performance analytics. Support ServiceNow upgrades, enhancements, and deployments across environments. Collaborate with stakeholders to gather requirements and deliver scalable solutions. Preferred candidate profile: 7-10 years of ServiceNow Development experience. ServiceNow Certified System Administrator (CSA) certification mandatory. Strong knowledge of ITSM modules, JavaScript, Glide API, REST/SOAP integrations. Experience with ServiceNow CMDB, Discovery, ITOM/ITAM is preferred.
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