Technical support, l2 support

Job purpose:This is an entry level position, and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). The successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.Key job responsibilities include the following:Provide personalized customer service by responding to the needs of the customersEnter contacts into call tracking system and manage those issues to resolutionFunction in a close team environment and communicate within the team as a single unitKnowledge sharing and work flexibility in a close team environmentConsistently meet client expectations and project deadlinesWork to develop customer service, probing, and research skillsEvaluate problems of the customers and provide logical lasting solutionsAdhering to the project and departmental standards as necessary. Contribution to the development of such standards where requiredMaintains and improves quality results by adhering to standards and guidelines; recommending improved proceduresRefer more complex issues or reconfigurations to senior specialistsDemonstrate capability of handling high work pressure during peak seasons Job purpose:This is an entry level position, and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). The successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.Key job responsibilities include the following:Provide personalized customer service by responding to the needs of the customersEnter contacts into call tracking system and manage those issues to resolutionFunction in a close team environment and communicate within the team as a single unitKnowledge sharing and work flexibility in a close team environmentConsistently meet client expectations and project deadlinesWork to develop customer service, probing, and research skillsEvaluate problems of the customers and provide logical lasting solutionsAdhering to the project and departmental standards as necessary. Contribution to the development of such standards where requiredMaintains and improves quality results by adhering to standards and guidelines; recommending improved proceduresRefer more complex issues or reconfigurations to senior specialistsDemonstrate capability of handling high work pressure during peak seasons