Customer Support Analyst

As a Customer Support Lead at Origent Technologies, you will play a crucial role in ensuring a satisfying experience for our clients using our SaaS product offerings. Your responsibilities will include online client interaction, in-depth troubleshooting, and effective communication with the development team. Key Responsibilities: - Utilize your basic software development knowledge to troubleshoot issues and collaborate with the development team - Demonstrate proficiency with CRM software to manage customer interactions and track progress - Diagnose and resolve common technical issues related to web-based software - Analyze data to identify trends and make informed decisions - Utilize strong verbal and written communication skills to explain technical issues to non-technical users and work effectively with technical teams - Showcase problem-solving skills by quickly addressing and solving complex issues - Apply your in-depth knowledge of the company's products and services to provide accurate support Qualifications: - 2-3 years of experience in customer support or technical support - Bachelor's Degree (no specification) At Origent Technologies, you can expect attractive compensation, a flexible schedule, engaging projects, and opportunities for growth. Join our team and make a difference in the world of customer support. As a Customer Support Lead at Origent Technologies, you will play a crucial role in ensuring a satisfying experience for our clients using our SaaS product offerings. Your responsibilities will include online client interaction, in-depth troubleshooting, and effective communication with the development team. Key Responsibilities: - Utilize your basic software development knowledge to troubleshoot issues and collaborate with the development team - Demonstrate proficiency with CRM software to manage customer interactions and track progress - Diagnose and resolve common technical issues related to web-based software - Analyze data to identify trends and make informed decisions - Utilize strong verbal and written communication skills to explain technical issues to non-technical users and work effectively with technical teams - Showcase problem-solving skills by quickly addressing and solving complex issues - Apply your in-depth knowledge of the company's products and services to provide accurate support Qualifications: - 2-3 years of experience in customer support or technical support - Bachelor's Degree (no specification) At Origent Technologies, you can expect attractive compensation, a flexible schedule, engaging projects, and opportunities for growth. Join our team and make a difference in the world of customer support.