CCM Architect

We're Hiring: CCM Architect / Practice Lead OwlSure, A Business Unit of ValueMomentum Seniority Level: Senior Leadership Industry: IT Services and IT Consulting Job Function: Enterprise Architecture | Customer Communications Management (CCM) | Information Technology About OwlSure OwlSure enables Financial Services, Healthcare, and Life Insurance organizations to achieve value for their budgets, accelerate speed-to-market, and scale operations. Through thoughtfully designed solutions and highly automated managed services, we deliver reliable outcomes backed by deep technical expertise and a continuously optimized delivery platform. Job Title: CCM Architect / Practice Lead Location: Hyderabad / Coimbatore Employment Type: Full-Time Role Summary We are seeking an experienced CCM Architect / Practice Lead to lead the architecture, implementation, and growth of our Customer Communications Management (CCM) practice. This role is responsible for designing enterprise-scale customer communication solutions, driving delivery excellence, establishing technical standards, and mentoring engineering teams. The ideal candidate will possess deep expertise in leading CCM platforms, enterprise solution architecture, client consulting, and practice development while supporting digital communication transformation initiatives across multiple industry domains. Key Responsibilities Solution Architecture Design and implement enterprise-scale Customer Communications Management (CCM) solutions for print and digital communications. Define scalable, secure, and high-performance architecture for enterprise communication platforms. Develop reusable templates, frameworks, accelerators, and components to improve delivery efficiency. Design integration architectures using APIs, messaging platforms, and batch processing frameworks. Conduct architecture reviews and establish enterprise technical standards and best practices. CCM Platform Leadership Design and deliver solutions using one or more enterprise CCM platforms, including: SmartCOMM OpenText Exstream Quadient Inspire Precisely EngageOne Adobe Experience Manager Forms Lead implementations involving: Template development and management Business rule implementation Dynamic document composition Batch and on-demand document generation Interactive correspondence Email, SMS, and omnichannel communications Document archival and output management Technical Leadership Lead the technical design and implementation of enterprise CCM solutions. Define development standards, coding guidelines, and reusable engineering frameworks. Review technical deliverables to ensure compliance with architectural standards. Troubleshoot complex production issues and optimize application performance. Mentor developers, technical leads, and solution architects. Integration & Enterprise Technology Design integrations with enterprise platforms including: Policy Administration Claims Billing CRM Payment Systems Develop integration solutions using: REST APIs SOAP Web Services JSON XML Messaging Platforms Microservices Collaborate with Cloud and DevOps teams to implement CI/CD and modern deployment practices. Delivery & Practice Leadership Lead multiple CCM implementation programs from architecture through production deployment. Drive delivery governance, quality assurance, and risk management. Build reusable accelerators and frameworks to strengthen the CCM practice. Support recruitment, mentoring, competency development, and technical capability building. Establish engineering best practices and delivery standards across projects. Client & Stakeholder Engagement Collaborate with business stakeholders to understand communication requirements. Conduct discovery workshops, architecture sessions, and solution discussions. Present technical solutions to business and executive stakeholders. Build trusted relationships with customers throughout the engagement lifecycle. Pre-Sales & Solutioning Lead Quality Engineering solutioning for: RFPs RFIs Client pursuits Prepare: Solution architectures Technical proposals Effort estimates Resource plans Proof of Concepts (POCs) Build differentiated CCM propositions leveraging reusable accelerators and modern communication platforms. Required Skills & Experience Experience 12–18+ years of overall IT experience. Minimum 8 years of hands-on experience in Customer Communications Management (CCM). Proven experience leading enterprise-scale CCM implementations. Experience driving architecture, delivery leadership, and practice development initiatives. Technical Skills Strong hands-on expertise with one or more of: SmartCOMM OpenText Exstream Quadient Inspire Precisely EngageOne Adobe Experience Manager Forms Strong knowledge of: Java XML XSLT HTML CSS JavaScript SQL Experience designing enterprise integrations using: REST APIs SOAP Web Services Messaging Platforms Experience with cloud platforms (AWS, Azure, or GCP). Familiarity with DevOps and CI/CD practices. Strong understanding of software architecture principles and software development lifecycle methodologies. Preferred Domain Experience Experience in one or more of the following industries: Insurance (Life, Health, or Property & Casualty) Banking & Financial Services Healthcare Telecommunications Utilities Leadership & Professional Skills Proven experience leading enterprise technical teams and large-scale programs. Strong stakeholder management and client consulting skills. Excellent communication, presentation, and problem-solving abilities. Experience mentoring architects, technical leads, and development teams. Ability to manage multiple priorities in fast-paced delivery environments. Why Join OwlSure Lead and shape a growing Customer Communications Management practice. Drive enterprise-scale digital communication transformation programs. Work with global clients across Insurance, Healthcare, Banking, and Financial Services. Influence architecture strategy, engineering excellence, and practice innovation. Be part of a high-impact consulting and delivery organization focused on scalable enterprise solutions.