Customer Support Engineer

Customer Support Engineer Job Description: Act as a technical point of contact for customers, providing in-depth product knowledge and troubleshooting support for complex issuesLead and manage escalated customer cases, ensuring prompt resolution and exceptional service deliveryCollaborate with engineering teams to identify and resolve product defects, ensuring a seamless customer experienceDevelop and maintain comprehensive documentation, including troubleshooting guides and FAQs to enhance team efficiencyConduct training sessions for customers and internal teams to enhance product understanding and usageMentor and support junior customer support engineers, fostering a culture of continuous learning and improvementCandidate should be living in PuneCandidate should be fluent in Marathi LanguageKindly Send your CV to hr@ozoneinfo.in Benefits: Health insuranceProvident FundWork Location: In person .