Senior Team Lead - Network and support

As a Senior Team Lead / Lead - Network & Support at Palni Inc., you will be responsible for overseeing and elevating the IT operations across all branch locations. Your role will involve leading and mentoring an existing IT team, ensuring seamless enduser support, and driving excellence in IT infrastructure, including asset management, networking, internet solutions, and system security. Key Responsibilities: - Lead and mentor the internal IT support team to ensure timely and highquality resolution of technical issues across all locations. - Establish and manage a centralized IT asset management system, overseeing the procurement, tagging, allocation, return, and disposal of hardware and software assets. - Maintain accurate and uptodate IT asset inventory and provide regular reports to the CTO and leadership. - Design, implement, and maintain robust LAN/WAN infrastructure to optimize connectivity and minimize downtime. - Address and resolve persistent internet connectivity challenges; liaise with ISPs and external vendors to ensure optimal service. - Administer and secure network environments, including managing firewalls, VPNs, and enforcing network security protocols. - Standardize WiFi configurations and ensure full wireless coverage at all branches using consistent SSIDs and access controls. - Monitor and audit network and security logs to ensure compliance with internal policies and industry standards. - Manage software licenses, track renewals, and ensure vendor compliance. - Oversee system security through OS patching, antivirus updates, and effective data backup strategies. - Define and enforce IT policies, documentation standards, helpdesk workflows, and support best practices. - Develop and track IT KPIs and SLAs, conduct performance reviews, and drive continuous improvement within the IT team. - Plan and lead IT projects, including system rollouts, upgrades, and branch expansions. Required Skill Set: - Strong handson experience in Windows Server, Active Directory, and DNS/DHCP configuration. - Proficiency in managing LAN/WAN, WiFi networks, firewalls (FortiGate, SonicWall, etc.), and VPNs. - Experience with IT asset lifecycle management tools and inventory tracking. - Familiarity with cloudbased services like Microsoft 365, Azure AD, OneDrive, and Exchange Online. - Sound understanding of network security best practices and experience with antivirus solutions. - Knowledge of ticketing systems, helpdesk management, and support workflows. - Experience in vendor management for hardware, software, and connectivity. - Strong troubleshooting and problemsolving skills across hardware, software, and network issues. - Excellent documentation skills and ability to create SOPs and technical manuals. - Good interpersonal and communication skills for working with crossfunctional teams. - Ability to manage multiple priorities and handle escalations effectively. In case of any additional details of the company in the job description, they have not been provided. As a Senior Team Lead / Lead - Network & Support at Palni Inc., you will be responsible for overseeing and elevating the IT operations across all branch locations. Your role will involve leading and mentoring an existing IT team, ensuring seamless enduser support, and driving excellence in IT infrastructure, including asset management, networking, internet solutions, and system security. Key Responsibilities: - Lead and mentor the internal IT support team to ensure timely and highquality resolution of technical issues across all locations. - Establish and manage a centralized IT asset management system, overseeing the procurement, tagging, allocation, return, and disposal of hardware and software assets. - Maintain accurate and uptodate IT asset inventory and provide regular reports to the CTO and leadership. - Design, implement, and maintain robust LAN/WAN infrastructure to optimize connectivity and minimize downtime. - Address and resolve persistent internet connectivity challenges; liaise with ISPs and external vendors to ensure optimal service. - Administer and secure network environments, including managing firewalls, VPNs, and enforcing network security protocols. - Standardize WiFi configurations and ensure full wireless coverage at all branches using consistent SSIDs and access controls. - Monitor and audit network and security logs to ensure compliance with internal policies and industry standards. - Manage software licenses, track renewals, and ensure vendor compliance. - Oversee system security through OS patching, antivirus updates, and effective data backup strategies. - Define and enforce IT policies, documentation standards, helpdesk workflows, and support best practices. - Develop and track IT KPIs and SLAs, conduct performance reviews, and drive continuous improvement within the IT team. - Plan and lead IT projects, including system rollouts, upgrades, and branch expansions. Required Skill Set: - Stro