Manager, Technical Support Bengaluru East (Bangalore East)

Our Mission At Palo Alto Networks, were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are, youre in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us We believe collaboration thrives in person. Thats why most of our teams work from the office full time, with flexibility when its needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives excellent outcomes. Job Summary As the Manager of Technical Support, you will lead a dedicated team of engineers focused on securing our customers' digital settings. Your primary responsibility is to guide your team in identifying and resolving complex network issues for our clients, ensuring their continued security and satisfaction. You will oversee the daily operations of your team, providing mentorship and direction to achieve performance goals and deliver an exceptional customer experience. Key Responsibilities Lead the daily operations of a team of Technical Support Engineers, ensuring alignment with company goals and objectives. Ensure the team has the necessary resources, tools, and processes for sustained high-performance and success. Provide mentorship, coaching, and direction t .