Application Support Engineer

Location: [Ahmedabad Only] Experience: [0-1 Years / Fresher] Shift: Rotational (Day, Noon, and Night shifts) About the Role: We are looking for a tech-savvy Application Support Engineer to help our enterprise customers resolve technical issues with our software, focusing on Microsoft 365 and SharePoint integrations. What You Will Do: Respond to customer support tickets (via email or ticketing system) and troubleshoot software issues. Analyze application logs to figure out why an error is happening. Replicate customer issues in a test environment and escalate complex bugs to the software development team. Clearly explain technical solutions to customers and keep them updated on their ticket status. What We Are Looking For: Education: Degree in IT, Computer Science, Engineering, or a related technical field. Tech Skills: Good basic understanding of Microsoft 365, SharePoint, Windows OS, and basic web/networking concepts. Problem Solving: A logical thinker who enjoys figuring out how things work (and why they break). Communication: Excellent written and spoken English, with a polite and helpful attitude. Shift Flexibility: Must be willing and able to work in rotational shifts (including day, afternoon/noon, and night shifts) to support our global customers.