Solution Architect

Key Responsibilities: Customer Partnership & Requirement Analysis: Partner with customers to define, analyze, document, and communicate objectives, business requirements, and priorities for TMS and related solutions. Gather and analyze requirements for new enhancements or modifications to existing applications. Work with varied applications in the TMS space, including ERP, OMS, FMS, TMS, and other vendor ecosystems. Solution Design & Delivery: Provide technically appropriate solutions adhering to enterprise and application architecture principles. Produce architecture and design artifacts as project deliverables. Function as the principal techno-functional advisor for assigned customers. Conduct solution functional fit analysis to ensure designs meet business, technical, and governance requirements. Strategic & Technical Leadership: Serve as a key liaison between Customer Process Owners and Pando Delivery/Product Teams. Define and plan business analysis activities, document business needs, and solution characteristics. Simplify complex problems and make high-level design and architecture connections. Ensure delivery of technology solutions that generate measurable business value. Process Optimization & Problem Solving: Optimize work processes with a focus on continuous improvement. Solve problems systematically, identify root causes, and implement robust, data-driven solutions. Manage complexity effectively to make informed and holistic decisions. Communication & Stakeholder Management: Communicate effectively across multiple audiences, including IT and business stakeholders. Develop multi-mode communications to convey clear understanding of unique audience needs. Requirements: Bachelor's degree; MBA in Operations and Supply Chain preferred. 10–15 years of relevant experience, with the past 5–6 years in business analysis and solutioning within Freight Forwarding, Supply Chain, or Logistics domains. Minimum of 2 IT solution implementations in logistics functions across industries such as FMCG, Retail, Automotive. Prior experience in developing TMS or related solutions with ERP systems like SAP, OTM, JDE, Infor, Plex. Strong expertise in IT solution design, delivery, technology/solution architecture, and consulting with IT and business teams. Demonstrated ability to influence, lead, and sustain functional and IT blueprints/roadmaps. Strong analytical, problem-solving, and design-thinking capabilities. Effective communication skills with all levels of the organization. Pragmatic, innovative, and customer-focused mindset with P&L awareness.