Source description
About the role
The IT Administrator is responsible for providing day-to-day technical support to users, maintaining IT infrastructure, assisting with hardware and software management, ensuring smooth operation of network-connected devices, and supporting business operations across corporate offices, factories, and warehouses. Key Responsibilities: User Support Provide first-level technical support for desktops, laptops, printers, scanners, and other IT equipment.Resolve hardware and software issues within defined turnaround times.Install and configure operating systems, applications, and peripheral devices.Assist employees with IT-related queries and troubleshooting.Hardware & Asset Management Install, maintain, and repair desktops, laptops, printers, biometric devices, and scanners.Maintain an accurate inventory of IT assets.Coordinate preventive maintenance of IT equipment.Track warranty and AMC details for IT assets.Software Support Install, update, and troubleshoot software applications.Ensure antivirus software and operating system updates are applied regularly.Assist in maintaining software license compliance.Network & Infrastructure Support Support LAN, Wi-Fi, internet connectivity, switches, and network printers.Assist in monitoring local servers, shared drives, and backup processes.Escalate complex network or server issues to the IT Manager.Biometric & Attendance System Support Register new employees in biometric attendance systems.Troubleshoot attendance devices and synchronization issues.Coordinate with HR to resolve attendance-related technical concerns.Factory & Warehouse IT Support Provide technical support for ERP terminals, barcode scanners, label printers, CCTV systems, and other operational IT equipment.Ensure minimal disruption to manufacturing and warehouse operations.Information Security Follow company IT security policies and password guidelines.Support data backup activities.Ensure antivirus protection is active on all assigned systems.Report security incidents immediately.Vendor Coordination Coordinate with external vendors for hardware repairs, internet services, and equipment maintenance.Follow up on service requests and AMC calls.Documentation Update IT asset registers, service logs, maintenance records, and equipment movement records.Maintain documentation related to software installations and IT support activities.Desired Skills Knowledge of Windows operating systems and Microsoft Office.Basic networking concepts (LAN, Wi-Fi, TCP/IP).Hardware troubleshooting and installation skills.Familiarity with printers, biometric devices, CCTV systems, and ERP terminals.Understanding of antivirus software and basic cybersecurity practices.Good communication and problem-solving skills.Ability to prioritize tasks and work under pressure.Qualifications Diploma/Bachelor's Degree in Computer Science, Information Technology, or a related field.Certifications such as CompTIA A+, N+, CCNA, or Microsoft certifications will be an added advantage.Experience 24 years of experience in IT Support, Desktop Support, or IT Infrastructure.Experience in a manufacturing environment will be preferred.Job Types: Full-time, Permanent Compensation: 20,000.00 - 25,000.00 per month Benefits: Health insuranceLife insuranceWork Location: In person .