Source description
About the role
Analyze market trends and customer requirements to identify opportunities for product improvements. Support development of new pharmaceutical machinery and machine upgrades. Collaborate with design and automation teams to convert customer needs into technical specifications. Evaluate machine performance and recommend design enhancements for productivity and reliability. Participate in prototype reviews, trials, and product validation activities. Develop and update product specifications, technical datasheets, machine manuals, and application documents. Define standard configurations and customization guidelines. Ensure product compliance with industry regulations and customer expectations. Facilitate communication between internal stakeholders and customers on technical matters. Study customer process requirements and recommend suitable machine configurations. Provide technical inputs for quotations, proposals, and tender submissions. Participate in machine testing, performance verification, and process qualification activities. Support Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and commissioning activities. Conduct root-cause analysis for recurring machine issues and customer complaints. Implement corrective and preventive actions to improve product performance. Monitor field feedback and incorporate lessons learned into future product designs. Provide technical training to customers, service engineers, and internal teams. Support installation and commissioning teams for critical customer projects. Act as a technical expert for product-related inquiries.
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